Reporting Anti social behaviour

We recognise that anti-social behaviour (ASB) can have a serious effect on quality of life and we treat all reports very seriously.

ASB covers a very wide range of behaviour and is dealt with by a number of Council departments. The Community Protection team deals with the following types of anti social behaviour

  • Anti social rough sleepers and street drinkers
  • Anti social vehicle use
  • Disorder affecting several households
  • Drug dealing and drug use
  • Housing cases where intensive action is needed or measures taken so far have failed
  • Response to police and other intelligence
  • Serious criminal activity eg Multi agency protection arrangements
  • Violence and threats of violence

We understand that reporting incidents can make witnesses feel nervous about the next steps, however the Council has a very successful track record in resolving cases.

Therefore, if you are experiencing problems we would encourage you to contact us to discuss how we can help you and what the next steps could be.

 

To contact the Community Protection Team please call 01727 819566 or 01727 819538

Or a report can be made using the Reporting Anti-Social Behaviour eform.


New Anti social behaviour policy and procedure

The document below outlines how we will deal with anti social behaviour and the tools and powers available to officers.

Community Trigger

This is a review action which allows for anyone to ask for a case to be reviewed if a threshold is met. The local threshold is met if three reports about separate incidents are made from an individual within a 6 month period or three individuals have separately reported incidents within a 6 month period.

We also consider requests for a review in the light of:

  • The persistence of the behaviour.
  • The harm or potential for harm.
  • The adequacy of the response.
The review is undertaken by Officers of the Council, Police and Housing Associations when relevant.
A flowchart of the process is below.

The Community Trigger is different to the Council's complaints procedure which can be found at www.stalbans.gov.uk/contact-us/customer-feedback.aspx

If you would like to request that the Community Trigger is used please contact the Council on 01727 819538

Emergency and non emergency police support

If you are concerned about anti-social behaviour or criminal activity in your neighbourhood you can also contact your local PCSO. You can see the areas they cover by entering your postcode at  http://snt.herts.police.uk/.

Telephone 101 for non-emergencies - Use this where police attendance is required, to report a crime or to report any other incidents.
In an emergency,where there is a danger to life or a crime is in progress call 999.


Problems dealt with by other departments

Abandoned vehicles

Cleaner District

Dangerous/nuisance dogs

Police - 101

Dog fouling

Cleaner District

Fly tipping/Litter

Cleaner District

Grafitti

Cleaner District

Noise

Regulatory Services

Neighbour disputes

Housing

Pests

Regulatory Services

Traveller incursions/encampments

Planning

Date of last review: 15 October 2014