We strive to provide you with the best possible service, but we know that sometimes things can go wrong and if they do, we want you to tell us so we can sort them out as soon as possible.
We want to hear your views
Making a complaint or compliment
St Albans City & District Council is committed to listening to its customers and dealing with any feedback promptly and effectively. We aim to learn from your views, helping us to improve and develop the services we provide.
Whatever the outcome of a complaint, our aim is to stop similar problems happening in the future. All complaints are monitored so that we can spot problem areas and learn how to do better. This leads to an improved service for all.
We will publish information on the numbers and types of complaints we receive to help those who use our services understand how seriously we take your views.
For full details of our complaints process, please see our Customer Feedback form below.
If you wish to log a complaint, compliment or comment, please use our online feedback form
Compliments
We are also pleased to receive your compliments, which are used to develop services by sharing praise and good practice with individuals and teams.
Making a complaint about a Councillor
If you wish to complain about the conduct of a Member of St Albans City & District Council or Member of one a parish or town council, please contact:
The Member Complaints Monitoring Officer
St Albans City & District Council
Civic Centre
St Peter’s Street
St Albans
AL1 3JE
membercomplaints@stalbans.gov.uk
How to make a complaint about a Freedom of Information or Data Protection Act request
Complaints about the way in which a request was handled or the decision whether to release information will be dealt with under this complaints procedure. Complete the online feedback form or send your complaint to Customer Services. The complaint will be given to the appropriate Head of Service or the Chief Executive.