Advice and information at the Civic Centre

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bank holiday times During office closures the Council's out of hours emergency line can be contacted on 01727 811155. The normal switchboard number is:
01727 866100.

Details about Hertfordshire County Council's emergency contact arrangements can be found at:

Main Reception & Switchboard

Thursday 17th April 8:45 am – 5:15 pm 
Friday 18th April CLOSED 
Monday 21st AprilCLOSED 
Tuesday 22nd April 8:45 am – 5:15 pm 

Customer Service Centre

Monday – Thursday8:45 am – 5:00 pm 
Friday 8:45 am – 4:30 pm

Date of last review: 17 April 2014

Residents are now able to access advice, guidance and information on a range of services at the Civic Centre.

Double click on an organisation's logo for further information.

St Albans City & District Council

St Albans City and District Council

Mon - Thurs: 8:45 - 17:00
Fri: 8:45 - 16:30 

Tel: 01727 866100

Out of Hours: 01727 811155

Citizens Advice Bureau

Citizens Advice Bureau

Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Drop in: Mon, Tues, Wed, Fri: 10:00-13:00  and Thurs: 13:00-16:00
Pre booked appointments : Mon afternoon and Thurs morning

Volunteer Centre

voluntary centre

The Volunteer Centre recruits volunteers to help voluntary and community groups across the District and the wider Hertfordshire community.

Mon-Thurs: 10:00-16:00

Oaklands College

Oaklands college

Initial information & advice, careers guidance appointments

Mon and Weds: 10:00-14:00

Hightown Praetorian and Churches

Hightown Praetorian and Churches

Provides a Housing and Income Recovery surgery, staffed by a Housing or Income Recovery officer and available for their tenants or housing applicants.

Appointments only- Mon: 13:30-16:30, Fri: 10:00-13:30
Drop in - Weds: 10:00-13:30

Youth Connexions

Youth connexions

Impartial Information Advice & Guidance service for young people aged 13-19 years (25 with LDD)

Tues and Weds: 13:30-16:30

St Albans Credit Union

Credit Union

Members are encouraged to save and these savings provide the funds from which loans to members are made. Free life insurance is provided (subject to conditions) on savings and which provides additional benefits for members.

Weds: 10:00-13:00

Aldwyck housing group

Aldwyck housing group

Providing short term housing related support to vulnerable people who need assistance to maintain their tenancy or live independently.

Thursdays (fortnightly): 10:00-13:00

Date of last review: 02 January 2014