Your questions answered.
What are sundry debts?
Sundry debts are invoices issued by the Council, these are often referred to as miscellaneous invoices.
Back to Top
Why did I receive an invoice from the Council?
If you have received an invoice it may relate to a service you have requested of the Council or to recover money/benefits you were not entitled to. It may also be as a result of a legislative requirement or contractual agreement.
All invoices show the details of charge, the date they are due for payment and on the reverse methods of payment. The Council appreciates prompt payment of all invoices.
Back to Top
What does the Council send out invoices for?
The Council sends out bills for Council Tax, Business Rates, as well as invoices such as:
Housing Benefit overpayments
Community alarm equipment and service
Building control fees
Abandoned vehicles
Hall hire
Allotment rents
Leasehold Charges including ground rent, service/repairs charges and buildings insurance premium
Commercial rents, service charges and insurance premiums
Parking space and garage rents
Back to Top
How can I pay my invoices?
When making a payment please quote the invoice number as shown. Invoices, which are issued either annually or quarterly, may be paid monthly by direct debit. For further details on this method of payment please contact salesledger@stalbans.gov.uk or 01727 819220 and ask for the Income Section.
For further details on how to pay your invoices visit the quicklink Paying invoices
Back to Top
What if I disagree with the invoice?
Please contact the Income Section immediately on receipt of the invoice on salesledger@stalbans.gov.uk or 01727 819220 and we will investigate the matter for you or refer it to the service department that requested the invoice. The sooner you do this the earlier we can resolve the issue.
Back to Top
Why have I received a credit note?
If an invoice has been issued incorrectly or you have been overcharged, a credit note will be issued. If the credit adjustment results in having overpaid your invoice, a refund will be given. If the credit adjustment does not fully clear the invoice you will need to pay the remaining balance.
Back to Top
Why have I received recovery letters about an invoice?
If you do not pay your invoice by the due date, or keep to an arrangement made with us, then reminder letters will be sent. These will be followed by a recovery letter. If payment is still not received then the matter will be referred to the county court for recovery of the debt. Any interest charges and court costs will also be payable.
Back to Top
Should you not find the answer to your question here then do not hesitate to contact the Income Section by:
Please quote your customer reference when making an enquiry.