We monitor our performance carefully throughout the year to help us target where we need to make improvements to services, as well as identify where services are performing well. The council’s senior management, Cabinet and Scrutiny Committees play an important role in this, looking at regular performance reports and challenging where services are not meeting the standards residents expect.
Our monthly progress
Our monthly performance reports provide an overview of important performance data for key areas. Every quarter we also look at data across the Council to ensure we are performing well against our commitments.
What our residents think
In 2010 St Albans City and District commissioned a survey of a sample of residents to help inform how we deliver services best for our residents. The survey was undertaken between the 29 November 2010 and the 11 February 2011.
The summary of the findings were presented to the 7 June 2011 Cabinet meeting, the summary document can be acessed below, along with the full technical report from Opinion Research Services which conducted the survey on the Council's behalf.