E-Form
An online e-form is available for Housing Enquiries
Correspondence
All letters should be addressed to:
The Housing Department
Civic Centre
St Peter's Street
St Albans
Herts
AL1 3JE
All letters that require a response should be replied to within 10 working days of receipt and in practice most will be responded to in less than that. Most housing staff are located in the Civic Centre but even those who work elsewhere have arrangements for receiving mail addressed to them at that office.
Office visits
The Customer Services Centre in the Civic Centre is available to deal with routine housing enquiries. On arrival at the centre you should take a ticket from the machine and wait until your number is called. The Customer Services Centre is open Monday to Thursday 8.45 am to 5 pm and Fridays 8.45 am - 4.30 pm. This service will deal with all housing matters including tenancy matters, rents, repairs and Housing Options. If your enquiry requires a detailed discussion private interview facilities are available. Unless you make a specific appointment in advance it may not be possible to see any particular member of staff but there will be someone available to see you.
Telephone
You can contact the Housing Department on the normal Council number (01727) 866100. However, this will put you through to the Council switchboard and you may experience a slight delay while the switchboard operator puts you through to the correct extension. The following direct dial numbers will enable you to get straight through to the office you need with the minimum of delay.
Direct Dial to the Housing Department
The area code for St Albans is 01727 but you only need to use this if you are ringing from outside the St Albans telephone area.
Reporting Repairs - daytime -
01727 819256
Reporting Non Emergency Repairs - out of hours -
01727 819493
Emergency Repairs - out of hours -
01727 811155
Improvements
01727 819489
Transfers
01727 819480 or 01727 819412
Housing Register
01727 819480
Housing Options
01727 819408
Lettings
01727 819412
Rent Accounts
01727 819414/5/7/8
Rent Arrears
01727 819414/5/7/8
Tenancy Problems
01727 819414/5/7/8
Garages
01727 819256
Mutual Exchanges
819414/5/7/8
Elderly Services
01727 836093
Ethnic Minority Issues
01727 819463
Fax
01727 819377
Email
If you want to report a NON-EMERGENCY repair please e-mail h.repairs@stalbans.gov.uk
For Housing Management please e-mail housingmanagement@stalbans.gov.uk
Direct Debit
Print and complete a mandate to pay Rent by Direct Debit.
Return the completed form to:
Finance Rents
St Albans City and District Council
Civic Centre
St Peter's Street
St Albans
Hertfordshire
AL1 3JE
or email the form:
financerents@stalbans.gov.uk
Date of last review: 27 September 2010