Leisure Connection Ltd have committed to providing a high quality service every time you visit one of our facilities or attend an activity. To achieve this they have made clear service promises that they will deliver:
- Make you welcome and help you to enjoy the use of the facilities
- Provide staff who are courteous, properly trained and happy to assist you at all times
- Provide facilities that are clean and well maintained
- Listen carefully to what you say and involve you in decisions that affect your enjoyment of these facilities
- Charge prices which offer good value for money
- Serve you as quickly as possible
- Respond to your written or telephone comments within seven working days
- Display our feedback to comments
- Maintain a balanced programme of activities and services which cater for all our customers
If these service promises are not met, then please let us know. In the first instance you should contact the Duty Manager/Business Manager at the facility concerned. However, if you are not happy with the response you receive, or no action is taken to address your complaint/comment, please contact the Sport and Leisure Team