When you make a Housing and Council Tax benefit claim we sometimes need to discuss your claim with other people. Your claim included many personal details and it is important for you to know that we treat any information you give us as confidential. We will not normally discuss it with anyone except you, unless you give us your permission. By following the Data Protection Act 1998 we aim to ensure that we protect your privacy.

Sometimes sharing information with your landlord helps us to deal with your claim quickly, so there is less risk of you falling behind with your rent. We will only share information with your landlord if we have your written permission.

If you give us permission, we will be able to tell your landlord:

• Whether or not you have claimed Housing Benefit and, if so, whether we have decided on your claim or not
• If we need more information to help us decide on your claim, and if so what information this is.

Unless you have given us permission by signing a statement that we may do so, we will not discuss anything else with your landlord.

We will not give your landlord any information about:

• Your personal or household circumstances
• Your financial circumstances

If you are unable to deal with your claim yourself, your claim can e made by an 'appointee'. This is someone who represents you when you cannot represent yourself, for example because of serious illness. The appointee takes over all of your rights and responsibilities in relation to the Housing and Council Tax benefit claim on your behalf.

Generally we will accept an appointee if they are:

• A receiver appointed by the court of protection
• An attorney
• A person appointed by the Department of Work and Pensions to deal with other benefits on your behalf

• A friend
• A relative
• A social worker
• A solicitor

We can also give information to someone who is acting on your behalf, including family members. However, we need to be sure they are doing so with your knowledge and consent, so we would ask for your written permission in these circumstances.

You should always sign any claim forms yourself unless you have an appointee.