Treatment for the disinfestation of rats consists of a baiting programme comprising of
a minimum of two visits over a 6 - 8 week period. Rats are treated free of charge.

A response time is given of 24 hours for rats within a residence and 48 hours for rats
outside.

Treatment for the disinfestation of mice consists of a baiting programme comprising
of a minimum of two visits over a 6 - 8 week period. Mice are treated free of charge
and only within residential properties, no treatments are available for mice in gardens
or in out buildings.

A response time is given of 48 hours for mice within a residence.

Treatment for the disinfestation of cockroaches may initially commence with the
laying of traps to establish the level of infestation and the type of cockroach followed
by either a residual spray, gel application or fumigation depending on the infestation
levels. Cockroaches are treated free of charge. More than one treatment may be
required.

A response time is given of 24 hours for cockroaches within a residence.

Treatment required for the disinfestation of bed bugs consists of one visit for a spray
application or fumigation to the bed and surrounding areas. Depending on infestation
levels, more than one treatment may be required. It is recommended that all bedrooms are treated. Bed bugs are treated free of charge.

A response time is given of 24 hours for bed bugs within a residence.

Treatment required for the disinfestation of fleas consists of one visit for a spray treatment of carpets and soft furnishings throughout the premises. A thorough vacuuming should be carried out by the resident prior to the treatment and where possible any furniture moved away from the walls. Any dogs or cats in the property should also be treated by a vet to prevent future re-infestation.

On the day of the visit yourself and all animals should out of the premises during spraying and should stay out for approximately 2 hours after treatment. The contractor is unable to treat properties without carpets. The charge per treatment is as follows:

Treatment for the destruction of a wasps nest consists of the injection of an insecticidal dust into the nest entrance. The charge per treatment is as follows:

• Ants
• Bees
• Carpet Beetles
• Cockroaches
• Fleas
• Flies
• Foxes
• Mice
• Psocids
• Rabbits
• Rats
• Silverfish
• Squirrels
• Wasps
• Woodlice

Frequently Asked Questions (FAQS)

Q.1
When should I need to call out the pest control officer?

A.1
When you are sure that you have an infestation eg:

1. In the case of rats external to the residence, you need to have seen them regularly over a period of 3 - 4 days and / or have other indications such as holes or disturbed refuse.
2. In the case of mice internal to the residence, you need to have seen droppings and possible chewed items and you can hear noises.
3. If all attempts to treat the situation for yourself fails ie. Trapping, baiting or spraying with shop brought products

Q.2
Do we have to be there when he calls?

A.2
Yes. Particularly for the first visit. The pest control officer will call at a
neighbouring property for access if requested at the time of booking.

Q.3
He's called before do I still have to be in?

A.3
No. If you have specifically stated on the initial visit that you would not be
there and that access is available.

Q.4
I work all day and cannot be there, what can be done?

A.4
If you cannot find alternative access as stated above (A.2), then it is suggested
that you use a private pest control company or self treat the problem as above
(A.1 point c).

Q.5
When will he call?

A.5
You will be told the day of the visit but not a time. If you contact the
department on the morning of the visit (after 9.30am) an approximate time will
be given.

Q.6
What day can I expect a visit?

A.6
We visit two areas a day and they are as follows:-

These areas cover the following:

St Albans - St Albans, Sandridge, Gorhambury, Sopwell, Tyttenhanger,
Sleapshyde, Smallford.

South - Chiswell Green, Colney Street, Bricket Wood, Frogmore, Broad
Colney, Gaston, Radlett, London Colney, Park Street, Potters Crouch, How
Wood, Smug Oak, Colney Heath.

North - Harpenden, Ayres End, Coleman Green, Redbourn, Church End,
Hatching Green, Childwick Green, Amwell, Nomansland, Gustrad Wood,
Sauncy Wood, Bower Heath, Wheathampstead, Leverstock Green, Hemel
Hempstead.

The only exception to this is if you have rats internally, bed bugs or
cockroaches and then it will be a 24 hour visit.

Q.7
What happens if we miss the visit?

A.7
If you miss the pest control officers visit then a note will be put through the
door asking you to call the office and rebook another appointment.

To request a visit please complete online Pest control Service request form.