Hertfordshire Highways is responsible for more than 100,000 street lights in the county - essentially all the streetlights in Hertfordshire except those on motorways and some estate footpaths. They maintain effective street lighting to help ensure the safety of everyone travelling on Hertfordshire's roads. Well lit roads reduce accidents and help all road users, including pedestrians and cyclists, to feel as safe as possible.
Reporting a fault
Street lighting faults can be reported via the Herts Direct Highways webpage.
The length of time Hertfordshire Highways need to repair a street light problem depends on the type of fault you have reported:
Hertfordshire Highways will make safe any street light with exposed wiring within 2 hours and repair it in 24 hours.
Hertfordshire Highways will repair all other types of fault you have reported within five working days providing the fault is not due to an electricity supply problem. If electricity supply is the problem they will work closely with the electricity supply company EDF Energy (formerly 24seven) to ensure a speedy solution.
If a permanent repair is not immediately possible (this is usually because Hertfordshire Highways need to get hold of a part which is no longer made or special in some way) they will make the light safe until a long term repair can be carried out.
No two street lights are the same and every street light in the county has its own identification number which is referred to as an Asset ID. The ID is made up from the name of the street and a number found at the bottom of the light column. Knowing the ID code of a faulty light helps Hertfordshire Highways respond more quickly, rather than wasting time trying to guess which light to fix if the problem isn?t obvious.
If you spot a faulty street light and are able to note down the ID number and street name please include it when reporting the fault - this will help Hertfordshire Highways deal with the fault more quickly.
www.hertsdirect.org/highwayfaults