Apply for Permits, Visitor Permits, Works Permits, Suspensions and Car Park Season Tickets

Privacy Notice for parking permits and penalty charge notices (PCN)

This privacy notice explains how St Albans City & District Council (the Data Controller) will use any personal information we collect about you when you use our services, when you are paying a penalty charge notice or applying for a parking permit.

What information do we collect about you?

The information that the Council will collect varies depending on how you use the Council’s Services. We are using the information provided in this case because we have a legal obligation (Art. 6(1)(c) of the UK General Data Protection Regulation (UK GDPR)).  This means we collect your personal information from you so that we can carry out a function we are required by law to carry out.  In this case we are collecting personal information so that we can process your penalty charge notice or your application for a parking permit.

If you’re providing us with special category personal information (such as details about your health) we will be processing this under Art. 9(2) of the UK GDPR. 

How will we use the information about you?

We use the information to process your application for a parking permit or deal with your penalty charge notice.  We will share your data with the Council Tax Department where you have agreed to this so that we can process your parking permit.

We will not share the personal information we hold with any external organisations except for partner organisations.  By partner organisations we mean contractors and the Court Service where sharing your data is necessary to deal with your matter.  We may be required to share your personal information with the Police, Internal Audit or similar agency, or another Council for the purposes of preventing and detecting fraud.

We will ensure that all personal information is kept securely.

How long will we keep this information?

We will destroy this personal information 7 years from the date we close the penalty charge notice case or from the date we close the case on your parking permit.  This means we will securely destroy the information once we no longer need it. 

Individuals’ Rights

You have a right to request a copy of the personal information that we hold about you.  If you would like a copy of some or all of your information, please contact foi@stalbans.gov.uk and ask for a subject access request.

If you consider we hold inaccurate personal information about you, you can contact us to ask for this information to be corrected.  We will consider your request and respond within one month.  Please contact GDPR@stalbans.gov.uk.

You can find out more about your rights on our website: https://www.stalbans.gov.uk/sites/default/files/documents/publications/privacy-notices/Individual%20Rights%20GDPR%20Website%20Notice.pdf

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to make your use of the internet better.  For further information on how we use these and how you can control it, please visit: https://www.stalbans.gov.uk/cookies

Changes to our Data Protection Policy

We have a Data Protection Policy in place and this can be found here: https://www.stalbans.gov.uk/general-data-protection-regulation

Data Protection Officer

Our Data Protection Officer for the purposes of Articles 37 to 39 of the UK General Data Protection Regulation is Charles Turner, Solicitor to the Council.  He can be contacted by emailing GDPR@stalbans.gov.uk or calling 01727 819209 for our Complaints Team.

How to contact us

Please contact us if you have any questions about our Data Protection Policy, or concerns about how we handle your information: by emailing foi@stalbans.gov.uk or write to us at: FOI Team, St Albans City & District Council, St Peter’s Street, St Albans, AL1 3JE. 

Complaints

You have a right to complain to the Information Commissioner if you are unhappy with how we process your personal information.  You can do so through their website:  https://ico.org.uk/concerns/ or by emailing: casework@ico.org.uk or calling their helpline on 0303 123 1113.

GDPR Privacy Notice Statutory Functions – Parking permits & PCNs using APPY WAY                         7.12.22

On Street Permit Prices and other Charges April 2023

On Street Charges (PDF)

Online Permit applications

When applying for your permit please use one of the following internet browsers, Microsoft Edge or Safari. Other internet browsers including Chrome can sometimes fail to complete the order process. We also recommend payment with a 3-D secure payment card. If you are not sure, please contact your card issuer. Most banks provide them as standard. 

We apologise for any inconvenience this may cause.

Apply for a parking permit*

*If you are an existing permit holder, please remember to have your 'applicant ID' ready when applying for your permit/s. In addition, if you already hold a permit and you are applying for a new permit, due to the current one expiring, please ensure that when making the online application, on the page headed 'Charges', the start date is set after the expiry date of your current permit. For example, if your current permit expires on 15th September, you should set your start date on your new permit as 16th September.

Due to a system issue, applications for permits with two vehicle registrations can’t be fully completed on line. If you require your permit to include two vehicle registrations, please make the application for one vehicle and once the application is complete, please email a copy of the V5c log book/lease/hire agreement for the second vehicle to our permits team and state that you wish to have this vehicle on your permit too. We will then get this processed for you. Please accept our apologies for any inconvenience caused.

• All refund requests are subject to an administration fee

Apply for childcare dispensation permit

Apply for a Parking Suspension

Apply for a Business Permit

Apply for a temporary Permit

Contact Health Care Permits**

**For more information on health care permits, please see the information tab further down this page.

If you are unable to use the online services, please download and complete the appropriate application form below and return it to us as detailed. Please note, using the PDF application forms takes longer to process than the stated times for online applications. where possible we advise to make all applications online. 

PDF Application Forms

Resident Permit

Business Permit

Health Care Permit

Replacing a Permit or Changing Permit Details. 

Change vehicle on permit

Replace a parking permit

Change contact details

To change your vehicle registration number or replace a permit you will need to provide:

• New Keeper Slip (from the vehicle V5c)

• Vehicle Insurance Schedule or Invoice of Purchase showing, Name, Vehicle Registration Number / Mark (VRM) and address.

• Permit ID number and applicant ID number.

• Payment by credit or debit card.

• There is an admin charge for any of the above changes. This is detailed under permit charges. 

Eligible Properties List

St Albans and Harpenden

Business, Education and Residents Dispensation

Number of Permits Per Property

To apply for a car park season ticket, please complete the below application form and upload it using the contact us link below.

Senior Citizens

To apply for a senior citizens car park permit, call us on 01727 751824.

A senior citizens permit is available to St Albans City and District residents aged 65 or over and costs £40.00 per annum.

From 3rd April 2023

Existing senior citizen permits will remain valid for a period of 3 hours up until the renewal.

All new senior citizen permit issued after 3rd April 2023 will allow up to 2 hours parking within any of the St Albans City and District Council owned Car Parks. For parking over 2 hours, additional payment will be required at the time of parking, see car park tariff boards for additional prices.

Season Tickets / Permits

To make an application for a season ticket, please complete the below application form and send it to us through the contact email below.

Season Ticket Application.pdf

Please note, this will open a draft email in your default email client (browser);

Contact Car Park Season Tickets

 (For senior citizen permits please call 01727 751824)

Before you proceed with your application please read the terms and conditions below.

Terms and conditions

Eligibility

1. Permits will only be issued to the registered council tax payer or listed occupier/s for a property in the controlled parking zone. If the Council tax payer is not the occupier a permit cannot be issued. 
2. If you own / rent a property but it is not your main residence, a permit will not be issued. If you have multiple properties within the same or different zones, you are not allowed multiple permits for multiple homes and permits will only be permitted for your main residence (main home). 
3. Permits can only be issued to properties listed within the relevant Traffic Regulation Order (TRO) A TRO is a legal document which specifies the restrictions in place and the provisions to those restrictions, including which properties are eligible.  
4. All permit types, including Visitor permits or any electronic equivalent, can only be issued to a vehicle up to 5.25m in length and 2.28m in height. Unless the relevant Traffic Regulation Order specifies otherwise. If a permit is issued and the vehicle is found to exceed these specifications, the permit will be withdrawn and a penalty Charge Notice may be issued for the vehicle not being the specified class. 

Using a residents or residents visitor permit

6. A valid permit allows the vehicle to be parked in a valid parking bay, within the permit parking zone printed on the permit.
7. The Council cannot guarantee the permit holder a parking space outside or close to their property or anywhere else in the zone as a permit does not reserve a space. If a road or roads within the zone are closed for any reason, it is the responsibility of the vehicle owner to park the vehicle legally. Parking cannot be provided or relocated under these circumstances.  
8. A permit is valid only when a vehicle is wholly parked within the allocated parking bay markings. 
9. A parking permit does not entitle the holder to park:
   1. On single or double yellow lines
   2. Disabled parking bays (unless a valid blue badge is displayed in the vehicle)
   3. In a Suspended bay
10. It is the driver’s responsibility to check the restrictions on every occasion to ensure there are no temporary restrictions in place, e.g. suspensions.
11. Vehicles must not be parked in a marked space where they could cause an obstruction or where there is a marked white ‘H’ bar (access marking). Unless you have the permission of the owner of the property and displaying a valid permit for that zone. 
12. The permit must be clearly displayed with all the relevant information showing on the windscreen of the vehicle.

Administration

13. It is the responsibility of the permit holder to renew their resident permit prior to the expiry date stated on the permit. The Council will endeavour to remind residents in writing before the expiry of their permit, but this cannot be guaranteed and should not be relied upon.
14. Permits and Visitor permits are the property of the Council and can be withdrawn at any time. The Council will endeavour to give notice on the Permit and visitor permit Holder at the address shown by that person on the application form or at any other address believed to be that person's place of abode. Reasons why the Council may withdraw a permit:
    1. the Permit Holder has ceased to be eligible under these terms and conditions or the relevant Traffic Regulation Order, to hold a Resident Parking Permit or Visitor Parking Permits 
    2. the vehicle in respect of which a Resident Parking Permit was issued has been adapted or used in such a manner that it is no longer a vehicle for which a Resident Parking Permit can be issued under these terms and conditions;
    3. the details on the Resident Parking Permit or Visitor Parking Permits have been altered or defaced;
    4. any other reason the Council deems is misuse or detrimental to the Permit Parking scheme 
15. You must return the permit to the Council if you cease to be a resident in the zone to which it applies or if you change or stop using the car shown on it. You cannot continue using the permit if the details by which it was obtained are no longer valid.
16. If the permit is surrendered before it is expired, a refund will be calculated for the remaining term on the following basis:
    • Any request for a refund must be done in writing and sent to SADC Parking services, Drovers Way car park, Drovers Way, St Albans. AL3 5EB. 
    • An admin charge will be chargeable when applying for a replacement permit and/or refund.
    • If the permit is surrendered the refund is calculated for the full remaining months only.
    • No refund can be given for the loss of a permit. If your vehicle is stolen, a refund shall be paid as if the permit has been surrendered but you will need to supply a Police crime reference number.
17. A replacement permit cannot be issued with different or additional vehicle registration number/s from those detailed on the original permit. 
18. Any properties situated on or outside the boundary of a zone, will not be eligible for a resident permit unless otherwise stated in the relevant Traffic Regulation Order. In cases where no off-street parking is available, a dispensation permit may be granted if the property or road is listed under the dispensation within the relevant Traffic Regulation Order.
19. The issue of a dispensation permit depends upon the number of applications, parking space available and other policy considerations. A maximum of 1 (one) dispensation permit per property maybe granted to successful applicants.
20. Making an application for a permit does not guarantee an application will be accepted. Once we have checked your eligibility, we will then advise you whether a permit will be issued to you. Any refused applications will be fully refunded.

When you apply, you will need to provide:

• Proof that you’re the registered owner or keeper of the vehicle e.g. registration certificate (DVLA V5c) or if you have a hire or lease car the hiring or leasing agreement, this must show the address for which the permit is required. If you have a company car see ‘what if I have a company car’ below. 
• Proof that you live at the address, we can check the council tax register if you cannot provide the most recent Council Tax bill However, providing the most recent bill will help process your application quicker. (if you’ve moved in recently see ‘What if I’ve just moved into a property’ below. 
• Payment by debit or credit card

If you have just moved into a property, we will accept other documents with your application. If you submit the evidence below, your permit will be issued for a one-month period only. Upon renewal of this permit, you will be required to provide all the relevant documents as listed under ‘what you will need to apply’ above.

• If you have purchased your property: a properly documented letter of completion from your Solicitors*; or 

• If you are renting a property, an acceptable Tenancy Agreement dated and signed by both landlord and renter/tenant; and 

• Car registration documents (V5c registration certificate). Your vehicle registration documents will need to be changed by the next renewal of your permit or in case of any further replacements).

* Please note we do not accept Exchange of Contracts letters.

If you have a company car you will need to provide

• a letter signed by your employer’s company secretary or someone of equivalent authority, confirming the car’s registration and that you are the sole user of the vehicle.

• If you own the company, a letter from your accountant on the accountant’s headed paper.

• the vehicle’s DVLA V5c car registration certificate or lease agreement.

If your property is eligible you may apply for visitor permits if you live in a controlled parking zone or permit parking area. You do not need to own a car or have a resident’s permit. This is for your visitors (friends or family).

To check if you are eligible see ‘Eligible properties and number of permits’ at the top of this page.

Each visitor permit is valid all day and are supplied in books of ten permits. Each household can have up to 12 books a year. This gives everyone a fair opportunity to use the space available.

The permits are one-use scratch cards. When a visitor arrives, you will need to scratch the relevant sections to show the day, month and date (within the month) and if available on the permit, the time of arrival.

What you will need to apply

You will need to provide:

• Your permit ID number and applicant ID number. (if you do not have this you can still apply but must click ‘no’ when you are asked if you have previously applied, you can still click no even if you have applied before but do not have the permit or applicant ID).

• Proof that you live at the address, we can check the council tax register if you cannot provide the most recent Council Tax bill. However, providing the most recent bill will help process your application quicker.

• Payment by debit or credit card

Please note: We regret that we are unable to replace vouchers lost in the post. However, we are able to provide the Royal Mail tracking information upon request. Customers are advised to contact Royal Mail directly to resolve any lost post issues.

We do not refund partially used visitor permits books. They are issued in books of 10 and we will only refund unused complete books of 10 permits

Existing resident permit holders can apply for a temporary permit that can be used in a courtesy car.

When a temporary permit is issued it must be displayed in the courtesy car along with your existing residents permit.

You can use your visitors parking permits to cover your vehicle during controlled parking hours if you are unable to provide evidence of a courtesy car.

To apply for a temporary permit, you will need to provide:

• Evidence that you are being supplied with a courtesy car, e.g. signed vehicle loan form or courtesy car agreement.

• Name and address

If you employ a nanny or au pair to take care of your children in your home, you can apply for a special permit for them. You will need to provide evidence of employment.

A childcare permit is charged at the highest permit rate eligible within that zone. i.e. third permit cost. These permits will only be issued if the full allocation of permits for that property have not been allocated.

What you need to apply

To apply for a childcare permit, you will need to provide:

• Your permit ID number and applicant ID number, (if you do not have this you can still apply but must click ‘no’ when you are asked if you have previously applied, you can still click no even if you have applied before but do not have the permit or applicant ID).

• Proof that you live at the address – we will check the council tax register (if you’ve moved in recently see above)

• Vehicle registration certificate DVLA V5c for the child carer’s car (or if you have a hire or lease car the hiring or leasing agreement) (if you have a company car see ‘what if I have a company car’ above)

• Contract of employment signed and dated including all terms and conditions of employment

• Payment by debit or credit card

Health Professionals

Doctors surgeries or medical organisations whose employees need to frequently visit patients and clients living within a controlled parking zone may apply for a healthcare permit.

These permits enable employees to park in any resident space marked as permit holders or resident permit holders while carrying out essential home visits. They are not permitted to park in pay and park bays without payment. Permits do not give immunity from yellow line waiting restrictions. Permits are also not valid when parked outside your normal place of work.

Residents personal carers

If your health means you depend on visits from family carers on a regular basis, you may apply for a special healthcare permit.

Cost and how to apply

Please see our permit prices section

What you need to when you apply

To apply for a healthcare permit please use the below PDF application. You must read the terms and conditions and provide the details requested on the application PDF

Application Form (PDF)

You must then send your application with the appropriate payment to; 

Health Care Permits, St Albans City & District Council, Parking Services, Drovers Way Car Park, Drovers Way, St Albans Hertfordshire, AL3 5EB

Applicants must read the below terms before applying for a Suspension, by applying you agree to the terms set out on this page.

The fee charged for a suspension reflects the installation of legally recognised signage to notify drivers that the bay is not available for general parking. Therefore, we are unable to offer refunds for suspensions where vehicles have parked, and the suspended bays could not be used for the purpose of the suspension.

Terms and Conditions of Parking Suspensions and application of Suspensions

• All applications must be made at least 7 days before the date of the suspension. Any application made with less than 7 days notice, will be rejected.

• Where there are no individual parking bays I.E. one long elongated bay, the cost will be calculated for every 5.5 metres (5500mm)

• The Council will consider suspending a parking bay for several reasons including but not limited to;

  • House removals and moving in

  • Building works

  • All day deliveries

  • Skips

• The Council are unable to remove vehicles from suspended bays as we do not have removal vehicles to facilitate this. As a result of this we are unable to guarantee that the space will be kept clear. However, we can issue Penalty Charge Notices to any vehicle parked in a suspended bay. If you notice an unauthorised vehicle parked in the bay, please call our parking enforcement team our hotline on 01727 866100.

• Yellow suspension signs will be placed as near as possible to the affected area showing the details of the suspension, residents are advised to check all signs in their road before parking on each occasion.

• We do not supply traffic cones or barriers to assist with closing the suspended bays and would advise applicants to supply their own where possible.

• Suspensions cannot be considered in areas that are not controlled.

• Vehicles that park after the signs have been placed and during the suspended period are likely to receive a penalty charge notice of £70 which is served under the Traffic Management Act 2004.

• We consider each case upon its merits before deciding whether to grant the suspension. You are therefore advised to provide as much information on the application as you possibly can so that we can make an informed decision.

• All suspensions applications are subject to further checks, application and payment does not Guarantee that a request has been granted and approved

• We can suspend a maximum 3 bays per road and it’s on a first come first serve basis. If you require more than 3 bays, please allow extra time for your application as further considerations are needed. 

• We reserve the right to refuse any application. In most cases where an application is refused, we will notify the applicant and provide a refund. 

• Refunds are not given where a suspension has been provided and but was not usable for any reason.  

If you have a query regarding an existing parking suspension application please email parkingsuspensions@stalbans.gov.uk

If you are a business is located in a controlled parking zone, you may be able to apply for a permit.

There are a limited number of permits available to businesses located within the controlled parking zones. Each qualifying business can only have one permit.

If you are an eligible business in a controlled zone, you will need to check if there are permits available in your area by using the contact us button below. If permits are available, please use the below PDF application form to make your application or for a quicker application, please use our online service at the top of this page under permit applications.  

Application Form (PDF)

Contact us about a Business Permit