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Changes to Cemeteries service during COVID-19 pandemic FAQs

 

Council Services Update

What cemetery services are currently not available? Toggle accordion

Cemetery Office is currently closed to all visitors.  Our staff are however still working during normal office hours and can be contacted via email, at cemeteries@stalbans.gov.uk or by calling 01727 819362.

You can also use our online reporting services to contact us, report a problem and or ask questions about our Cemeteries services.

Contact us or report a problem online

The Chapel at Hatfield Road Cemetery is closed.

What are the opening times of the cemeteries? Toggle accordion

Cemeteries are open 7 days a week, including Bank Holidays and Christmas

March to October 8am - 7pm

November to February 8am - 4pm

Are the Cemeteries currently open to visitors? Toggle accordion

Yes, Hatfield Road Cemetery  and London Road in St Albans, and Westfield Road Cemetery in Harpenden are open to visit.

Cemeteries are open 7 days a week, including Bank Holidays and Christmas

March to October 8am - 7pm

November to February 8am - 4pm

Guidance for mourners during the coronavirus pandemic Toggle accordion

How can I contact the Cemetery Office? Toggle accordion

Cemetery Office is currently closed to all visitors.  Our staff are however still working during normal office hours and can be contacted via email, at cemeteries@stalbans.gov.uk or by calling 01727 819362.

You can also use our online reporting services to contact us, report a problem and or ask questions about our Cemeteries services.

Contact us or report a problem online

 

Are there toilet facilities at the Cemeteries? Toggle accordion

The toilet facilities at at Hatfield Road Cemetery are currently closed for refurbishment.  The toilets at London Road and Westfield Rpoad Cemeteries are ope as normal.

Can we hold and a graveside service? Toggle accordion

How many mourners are currently allowed to attend a graveside service? Toggle accordion

Who can attend a funeral? Toggle accordion

Anyone can attending a burial so long as the maximum number of mourners does not exceed 30.

In accordance guidance you must not attend a burial if you are symptomatic. 

Funerals during the coronavirus pandemic

Who can I speak with for help with bereavement or grief which may have been intensified by isolation? Toggle accordion

There are a number of organisations that can provide help and support.

Grief chat

Cruse

Samaritans

Is Hatfield Road Cemetery chapel available for hire? Toggle accordion

The Hatfield Road chapel is currently closed.

What do I do when someone dies? Toggle accordion

We understand it can be difficult and stressful process which can be daunting; the government has provided step-by-step guidance.

gov.uk

Can I get help with funeral costs? Toggle accordion

If you are arranging a funeral and you are on a low income you may be eligible for help via a Funeral Payment.

The applicant must be in receipt of a qualifying means-tested benefit. However, payment may not be awarded if an immediate family member is not receiving a qualifying benefit. Savings over a certain amount will be considered. You will receive a single lump sum payment, which must be claimed within 3 months of the funeral. If there are assets in the estate then the Social Fund will need reimbursement.  More information about this is at www.gov.uk/funeralpayment and the Social Fund technical guidance

Please see links below for possible help with funeral costs:

gov.uk

www.quakersocialaction.org.uk/we-can-help/helping-funerals/down-earth

www.yourfuneralchoice.com/

www.castad.org.uk/docs/Funerals%20Report.pdf