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Changes to Cemeteries service during COVID-19 pandemic FAQs


Council Services Update

What cemetery services are currently not available? Toggle accordion

Due to the current situation, regrettably we are unable to offer the following services:

  • Genealogy information requests  
  • Archive research requests
  • General enquiries from visitors at Hatfield Road Cemetery office

Online resources

What are the opening times of the cemeteries? Toggle accordion

Cemeteries are open 7 days a week, including Bank Holidays and Christmas

March to October 8am - 7pm

November to February 8am - 4pm

Are the Cemeteries currently open to visitors? Toggle accordion

Hatfield Road Cemetery  and London Road in St Albans, and Westfield Road Cemetery in Harpenden have reopened.

Are there toilet facilities at the Cemeteries? Toggle accordion

Yes, there are toilet facilities at each of the Cemeteries we manage.

Can we hold and a graveside service? Toggle accordion

Graveside services are still permitted although restricted to 30 minutes per service; mourners are requested to socially distance within their family groups.

This is necessary to ensure social distancing and limit the spread of Coronavirus.

Whilst we appreciate that this situation is very difficult for all concerned, exiting the cemetery grounds in a timely manner allows our cemetery staff to continue to attend other burials and carry out other essential work.

Thank you for your patience and understanding.

How many mourners are currently allowed to attend a graveside service? Toggle accordion

We request that families keep mourners attending burials to a minimum and to socially distance within family groups.

Mourners should also follow government advice on social distancing when travelling to and from the funeral gathering.

Mourners should avoid any direct face-to-face or physical contact, for example, shaking hands or hugging each other unless they are part of the same household.

When attending burials if you need to talk to our cemetery or grounds maintenance staff, please keep a 2 metre distance.

Who can attend a funeral? Toggle accordion

Please do not attend a burial if you or anyone in your household has suspected or confirmed COVID-19 symptoms, or if you are classed as a vulnerable person.

More information

Who can I speak with for help with bereavement or grief which may have been intensified by isolation? Toggle accordion

There are a number of organisations that can provide help and support.



Is Hatfield Road Cemetery chapel available for hire? Toggle accordion

The Hatfield Road chapel is closed for funeral services.

What do I do when someone dies? Toggle accordion

We understand it can be difficult and stressful process which can be daunting; the government has provided step-by-step guidance.

Can I get help with funeral costs? Toggle accordion

If you are arranging a funeral and you are on a low income you may be eligible for help via a Funeral Payment.

The applicant must be in receipt of a qualifying means-tested benefit. However, payment may not be awarded if an immediate family member is not receiving a qualifying benefit. Savings over a certain amount will be considered. You will receive a single lump sum payment, which must be claimed within 3 months of the funeral. If there are assets in the estate then the Social Fund will need reimbursement.  More information about this is at and the Social Fund technical guidance

Please see links below for possible help with funeral costs:

How can I contact the Cemetery Office? Toggle accordion

We are currently receiving a large volume of enquires and we are prioritising those for burials via Funeral Directors.

If you do have a questions please call our information and messaging service on 01727 819362 and a member of the team will contact you as soon as possible.