Access to services

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We are committed to promoting equality of opportunity for people with disabilities and ensuring that all residents can access our services with ease.

AccessAble logo

We make every effort to ensure our services are accessible to all our customers. Some of the steps taken to improve accessibility include:

• Literature and information available in Braille and languages other than English
• Accessible buildings and reception areas
• Interpretation and sign language services available

AccessAble St Albans is an in-depth disabled access guide - an excellent resource providing free detailed information for people with a range of disabilities. For more information please follow the link at the bottom of the page.


Date of last review: 31 January 2019

Infra-red hearing system

There is an infra-red hearing system in place for meetings in the Council Chamber and Committee Rooms.  Advice on the use of the system will be provided at the meeting by a Democratic Services Officer, who will be wearing a name badge.


Customers who use Textphone or Minicom should dial 18001 in front of any of our full telephone numbers to access Council services via British Telecom Text Relay service.

Internet access

You are welcome to access the internet at the council offices using the following login:

Network name: GuestSADC

Password: TheCivicCentre-16

Date of last review: 04 January 2016