Increased range of services to be available at Council’s St Peter’s Street offices

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News release: 07 September 2011
Increased range of services to be available at Council’s St Peter’s Street offices

Plans are progressing to bring together public sector and voluntary organisations so that the public can access an increased range of services or advice from a single location.

This will be made possible by creating a cluster of services at the Council offices in St Albans and was agreed by Cabinet on Tuesday 6 September.

The Citizen’s Advice Bureau (CAB), the Centre for Voluntary Service (CVS), and Oaklands College will become the first partners to join the District Council in the pilot. Representatives from each organisation will be on hand to offer information, advice and guidance to members of the public. Services provided by the Police and NHS will be considered at a later stage.

The idea is based upon an analysis of the most frequently asked questions and requested services. This shows that service users would welcome the chance to access a variety of services at a single location. This is especially the case for the most vulnerable, who often have complex needs and require a range of services.

Cllr Julian Daly said: “This is a great way for us to work with the local public, voluntary and charitable sectors to deliver a better service for less money, by focussing on what the public want.”

The pilot phase will give the opportunity to test this way of working and learn from the feedback from users and partners.

The estimated development cost of the pilot option in the first year will be £60,000. The Local Strategic Partnership* has agreed to provide £25,000 alongside a contribution of £35,000 from the District Council’s budget for future new developments. One of the ambitions for the project is to support more efficient ways of working. It is expected that property and efficiency savings generated by the shared service centre will enable partners to quickly recoup the initial development costs. 

Key milestones for the project following Cabinet on 6 September are to:

• Test the pilot scheme between October 2011 and March 2012.
• Monitor the users’ experience and run focus groups from October 2011 until January 2012.
• Carry out evaluation between January and February 2012.
• Submit a fully costed delivery plan in April 2012, for longer term roll out. 

Member contact:
Cllr Julian Daly, Leader and Portfolio Holder for Resources
St Albans City and District Council
Tel: 01582 715645 Mobile: 07775 657200

Contact for the press:
Davina Mansell, Information and Communication Officer
Tel: 01727 819316. E-mail:
St Albans City and District Council
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*St Albans and District Local Strategic Partnership
The LSP is a group of key public, business and voluntary sector organisations working together to improve the quality of life for everyone in the district by achieving the vision set out in the St Albans and District Sustainable Community Strategy “Shaping our District together for 2021”.

Further information is available on the LSP website