Bulky items collection

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We offer a bulky waste collection service.

Large household items may also be taken to household waste recycling sites (tips/dumps).

What is the Special Refuse Collection Service?

This is a service provided for residents to dispose of items of household refuse that are not accepted as part of the kerbside service. Items accepted for collection as part of the service are typically categorised as “items you would take with you if you moved home” e.g. furniture, white goods. This service is not available to businesses.

The collection of items will take place from outside the property.

This is a non-refundable service.

What can be collected?

We will collect up to 6 items of household waste per collection, including white goods and electrical items. Where there are more than 6 items, items weigh more than 100kg each or items where alternative collection / disposal arrangements need to be made, an estimate will be required. The removal of pianos will also be subject to an estimate.
Some items may be limited in quantity such as carpet or doors where we will take one of each.

All waste arising from construction, demolition or excavation is classified as industrial waste and therefore such waste, with the exception of single items or very small quantities, will not normally be taken as part of this service. Such items include: sheds, fencing/posts, boilers/radiators, doors, bathroom/kitchen suites, soil, rubble etc. A skip or certified private contractor should be hired for these materials. However, Household Waste Recycling Centres will accept a small quantity, ie: to fill the boot of a normal saloon car. Enquiries to Waste Aware Helpline on 0300 1234 051 or www.wasteaware.org.uk

We do not collect asbestos or hazardous waste. 

All items for collection should be placed outside the front of the property but within the boundary for collection. Fridges and freezers must be emptied prior to collection.

How much does it cost?

There is a charge of £45.00 for a standard collection of up to 6 items.

If however the applicant is in receipt of one of the following benefits then the service is free of charge: Income support, Housing Benefit and/or Council Tax Support, Job Seekers Allowance, Working Tax Credit, Guaranteed Pension Credit, Employment and Support Allowance, Incapacity Benefit, Universal Credit.
For Housing Benefit or Council Tax Benefit the applicant will be required to provide their Benefit Reference Number. If the claim is for any of the other benefit listed above then a copy of a letter showing the benefit will be required.

Residents in receipt of the above benefits will be entitled to 1 free collection every 4 months. Any additional collections will be charged at the standard rate.

For more than 6 items, or any collection requiring an estimate, everyone will be required to pay for the service regardless of whether they are in receipt of benefits or not.

How do I apply for a collection?

To apply for a collection please call our contact centre on 01727 809019 who will be able to take the booking and payment over the phone.

Online bookings will be available in due course.

Once a booking has been made and the payment taken there will be no refunds offered.

How long will it take?

The collection will, under normal circumstances, be carried out within 14 working days of a request being recorded with the contact centre and processed. (The time may be longer for collections requiring an estimate and at Bank Holidays).

The collection day will be confirmed in advance so that the items can be made available for removal.

Recycling centres and sites

Alternatively you can take bulky household items to a recycling centre or you may be able to recycle them through services such as FreecycleDIYgogo or Emmaus

Date of last review: 01 August 2017