Special Refuse Collection Service (the new name for Bulky Items Collection)

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This is a service provided for residents to dispose of items of household refuse that are not accepted as part of the kerbside service. Items accepted for collection as part of the service are typically categorised as “items you would take with you if you moved home” e.g. furniture, white goods. This service is not available to businesses.

Where there are more than 6 items, items weigh more than 100kg each or items where alternative collection / disposal arrangements need to be made, an estimate will be required. The removal of pianos will also be subject to an estimate. Some items may be limited in quantity such as carpet or doors where we will take one of each.
All items for collection should be placed outside the front of the property but within the boundary for collection. Fridges and freezers must be emptied prior to collection.
Those in receipt of the following benefits will receive this service free of charge: Income support, Housing Benefit and/or Council Tax Support, Job Seekers Allowance, Working Tax Credit, Guaranteed Pension Credit, Employment and Support Allowance, Incapacity Benefit, Universal Credit.

For Housing Benefit or Council Tax Benefit the applicant will be required to provide their Benefit Reference Number. If the claim is for any of the other benefit listed above then a copy of a letter showing the benefit will be required.
Residents in receipt of the above benefits will be entitled to 1 free collection every 4 months. Any additional collections will be charged at the standard rate.

How do I apply for a collection?

To apply for a collection please call our contact centre on 01727 809019 who will be able to take the booking and payment over the phone.
Book now
Once a booking has been made and the payment taken there will be no refunds offered.

Recycling centres and sites

Alternatively you can take bulky household items to a recycling centre or you may be able to recycle them through services such as FreecycleDIYgogo or Emmaus.

Date of last review: 01 November 2017