Repairs and improvements

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Need to report a repair?

Before contacting us, please download and check the Repairs - Rights and Responsibilities section of the Housing Repairs Handbook. 

buttonRepairs can be reported online 24/7. Doing so provides both us and you with an automatic record or each repair needed and its details.

Click to report your repair

We will contact you to arrange the repair.

Cancelling or changing a booked appointment

Please contact us as soon as you can if you need to cancel or change the time of a booked appointment, so the appointment can be given to another resident.

The Housing Repairs Handbook

1. How to report a repair? p5 

2. What happens when I report a repair? p7 

3. How quickly will my repair be carried out? p9 

4. What priority is my repair? p10 

5. Appointments and access to your home p13 

6. Our standards p16 

7. Gas safety p18 

8. What must I do? p20 

9. Planned improvements p52 

10. Tenant improvements and alterations p53 

11. Handy hints p56

Housing repairs handbook

Other useful Telephone Numbers

See: Emergency Contacts

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Information on Disabled Facilities Grants and Council Adaptations