Repairs and improvements

Need to report a repair?

Before contacting us, please download and check the Repairs - Rights and Responsibilities section of the Housing Repairs Handbook. 

• Housing Repairs Handbook - Rights and Responsibilities (PDF - 348 kb)

Repairs can be reported online 24/7. Doing so provides both us and you with an automatic record or each repair needed and its details.

Click to report your repair. 

We will contact you to arrange the repair.

Cancelling or changing a booked appointment

Please contact us as soon as you can if you need to cancel or change the time of a booked appointment, so the appointment can be given to another resident.

The Housing Repairs Handbook

1. How to report a repair? p5  2. What happens when I report a repair? p7  3. How quickly will my repair be carried out? p9  4. What priority is my repair? p10  5. Appointments and access to your home p13  6. Our standards p16

7. Gas safety p18  8. What must I do? p20  9. Planned improvements p52  10. Tenant improvements and alterations p53  11. Handy hints p56

• Housing repairs handbook (PDF - 1 mb)

Other useful Telephone Numbers

See: Emergency Contacts