Contact housing services

Printer-friendly page
Stay informed - service updates

There are currently no service updates.


Contact the council

Further links and information relating to weather and service updates 

Click for EMERGENCY CONTACTS information

Date of last review: 12 August 2019

We hope you have been able to find the information you require in this section.

If you do need to contact us our details are below.

By email

Housing Management -

Repairs -

Housing Benefits -

Housing Options  -

Housing Support/Temporary Accommodation -

Garages -

By phone

You can contact the Housing Department on the normal Council number (01727) 866100. However, this will put you through to the Council switchboard and you may experience a slight delay while the switchboard operator puts you through to the correct extension. The following direct dial numbers will enable you to get straight through to the office you need with the minimum of delay.

Direct Dial to the Housing Department:

Reporting Repairs - daytime -
01727 819256

Emergency Repairs - out of hours -
01727 811155

01727 819266

Disability Adaptations/Facilities Grants

01727 819446

01727 819489

01727 819652

Housing Options
01727 819355

01727 819585

Rent Accounts
01727  819301

Rent Arrears
01727  819301

Tenancy Problems
01727 819534 
Mutual Exchanges
01727 819534 
Housing Support & Temporary Accommodation Team
01727 819397       

By post

All letters should be addressed to:

The Housing Department
Civic Centre
St Peter's Street
St Albans

All letters that require a response should be replied to within 10 working days of receipt.

Visiting the Council Offices

The Customer Services Centre in the Civic Centre is available to deal with all routine housing enquiries.  The Customer Services Centre is open Monday to Thursday 8.45 am to 5 pm and Fridays 8.45 am - 4.30 pm. This service will deal with all housing matters including tenancy matters, rents, repairs and Housing Options. If your enquiry requires a detailed discussion private interview facilities are available. Unless you make a specific appointment in advance it will not be possible to see any particular member of staff but there will be someone available to see you.

Date of last review: 31 May 2018