Challenge or Pay Parking Penalty Charge Notices

Printer-friendly page

Parking Services
To report a vehicle parked in contravention please call 01727 845 283 or email
For permit enquirers please email

Challenge or Pay A Parking Charge

”Please note that it takes 24 hours after the service of a PCN for it to show on our system. if you try before this time you may not be able to see the details and make a payment or a challenge”

Photo                    Pay penalty                    Challenge Icon                       


How to pay a Penalty Charge Notice (parking ticket)

If you pay your Penalty Charge Notice (PCN) within 14 days of receiving the notice, the charge will be reduced by 50% from £70 to £35 (higher rate) or £50 to £25 (lower rate). Please Note that the 14 days begins and includes the date of service of the PCN for example, if your PCN was served on 6th July 2012 your reduced payment will be valid until the end of 19th July which is the 14th day. always check the PCN for details.

Other Ways to Pay

  • Pay By phone
    Pay by debit or credit card by calling 0845 305 2131 any time.

  • Pay By Cheque
    Please make the cheque payable to St Albans City and District Council. Please write your address and the PCN number on the reverse of the cheque. The PCN number is the number near the top of the ticket that starts ‘AB' and send your payment to NSL Services, Drovers Way, St Albans, Herts AL3 5EB

Making a Challenge

Before you make a challenge, you are advised to write your challenge using word or notepad before challenging online, this is to avoid the system timing out when making your challenge.

Other ways to challenge a Penalty Charge Notice

You can challenge a Penalty Charge Notice by completing the parking appeal form and sending it to NSL Services, Drovers Way, St Albans, Herts AL3 5EB

For General enquiries please call 01727 869 593 
Please Note A Penalty Charge Notice cannot be challenged over the telephone. To Challenge a Penalty you MUST follow one of the steps listed above.
Date of last review: 13 August 2018