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Customer Service Telephone Contact Centre

Telephone on 01727 866100


Opening Hours

Monday to Thursday: 8:45 am - 5:15 pm
Friday: 8:45 am - 4:45 pm 

Out of hours telephone (emergencies only): 01727 811155

Hertfordshire County Council Provide the following Services

Roadworks and closures Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: road closures

Telephone: 0300 123 4040

Severe-weather (Gritting) Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: severe-weather

Telephone: 0300 123 4040

Potholes and faulty street lights Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Potholes and faulty street lights

Telephone: 0300 123 4047

Highways, roads and pavements Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Highways, roads and pavements

Telephone: 0300 123 4047

Births, deaths, marriages and citizenship Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Births, deaths, marriages and citizenship

Telephone Registrations team: 0300 123 4045
For citizenship and change of name deeds, telephone: 01707 897396

Bus passes Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Bus passes

Telephone: 0300 123 4040

Blue badge Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Blue badge

Telephone: 0300 123 4042

Adult and Social Services Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Adult and Social Services

Telephone: 0300 123 4042

Textphone/ Minicom: 01992 555506

Public Transport Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Public Transport

Telephone: 0300 123 4040

Libraries and archives Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Libraries and archives

Schools and education Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Schools and education

Telephone:

  • Questions about schools: 0300 123 4043

  • Apply for free school meals: 0300 123 4048

Children’s social care Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Children’s social care

Telephone:

Business and Trading standards Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Business and Trading standards

Telephone: 01707 292429

Dropped Kerb Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Dropped Kerb

Telephone: 0300 123 4040

Health in Herts Toggle accordion

This service is provided to you by Hertfordshire County Council.

For information please contact Hertfordshire County Council.

Do it online: Health in Herts

Telephone: 0300 123 4040

Pest control Toggle accordion

Do it online: Pest Control

Telephone: 03444 828 325

Hub Partners

Citizens Advice St Albans and District Toggle accordion

Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Telephone: 03444 111 444 | 01727 811118

Website: https://www.castad.org.uk/

Communities 1st Toggle accordion

Communities 1st recruits volunteers to help voluntary and community groups deliver vital services across the District and the wider Hertfordshire community.

Telephone: 020 3559 3559

Email: us@communities1st.org.uk

Website: https://communities1st.org.uk/

Oaklands College Toggle accordion

Initial information and advice on full-time and part-time courses.

Telephone: 01727 737000

Email: info@oaklands.ac.uk

Herts Help: Community Navigator Toggle accordion

The Herts Help Community Navigation Service empowers individuals to access the different sources of help, advice and support available within the wider community to address the underlying causes that are affecting health and well-being.

Telephone: 0300 123 4044

Website: https://www.hertshelp.net/hertshelp.aspx

Hertfordshire County Council Stop Smoking Service Toggle accordion

Provides free, confidential and non-judgemental advice and support to everyone on stopping smoking.

To book an appointment, please call: 0800 389 3998 or 01442 435 071

Website: https://www.hertfordshire.gov.uk/services/Health-in-Herts/Smoking/Stop-Smoking-Service.aspx

Hertfordshire Asian Women’s Association Toggle accordion

Provides free, independent, confidential and impartial advice and guidance to BME community in St Albans District.

Please call 07401 079970 or 07480 934282 for enquiries and to pre-book an appointment.

Email: hawaherts@gmail.com

Website: http://hawaherts.co.uk/

St Albans District Credit Union Toggle accordion

Members are encouraged to save, and these savings provide funds from which loans to members are made. Free life insurance is provided on loans (subject to conditions).

Telephone: 01727 859135

Website: www.stalbanscreditunion.co.uk

St Albans Women’s Outreach Toggle accordion

Offers information and advice to men and women who may be struggling to make difficult relationship decisions and support them in making informed choices about their future.

Website: https://sahwr.org.uk/

Mind in Mid Herts Toggle accordion

Mind in Mid Herts works with people to prevent them from developing mental health problems as well as supporting people who recover and prevent relapse.

Mind in Mid Herts can also be contacted at 11 Hatfield Road, St Albans AL1 3RR or admin@mindinmidherts.org.uk

Website: https://www.mindinmidherts.org.uk/

Shaw Trust Toggle accordion

A national charity providing employment opportunities, skills development, training, and health and wellbeing services as well as promoting inclusion and independence for those with disabilities and barriers to work.

Website: https://www.shaw-trust.org.uk/

Morgan Sindall Toggle accordion

Morgan Sindall Property Services offer a drop-in service offering support with CVs, interview skills, job search and job applications. We also offer help with digital skills to support you getting online or using your tablet and smartphone.

Website: https://www.morgansindall.com/

Hertfordshire Practical Parenting Programme Toggle accordion

Supporting parents and carers of children aged 12+ to access relevant services via volunteer advocates.

Please phone for an appointment: 01992 638000

Website: https://www.hertfordshireppp.co.uk/

Age UK Hertfordshire Toggle accordion

Age UK Hertfordshire is an independent local charity working to alleviate loneliness and isolation, tackle poverty and build resilience in the community for older people in Hertfordshire who need our help.

Telephone: 0300 345 3446

Email: Info@ageukherts.org.uk

Website: https://www.ageuk.org.uk/hertfordshire/

The Living Room Toggle accordion

The Living Room saves and transforms lives by providing people and their families with the opportunity to attend community-based rehabilitation treatment and support, to help them break free from the generational cycle of addiction.

Please phone for an appointment: 0300 365 0304 (local rate)

Email: enquiries@livingroomherts.org

Website: www.livingroomherts.org

BeeZee Bodies Toggle accordion

BeeZee Bodies are a child weight management service that work with young people aged 5 to 15 years. We offer free 14-week programmes that provide a mixture of nutritional education and physical activity.

Phone: 01452 717262

Email: info@beezeebodies.co.uk

Website: https://beezeebodies.com/

Opening Hours

Council Office Opening hours
Monday to Thursday: 8:45 am - 5:15 pm
Friday: 8:45 am - 4:45 pm

Main Reception & Switchboard opening hours
Monday to Thursday: 8:45 am - 5:15 pm
Friday: 8:45 am - 4:45 pm

Customer Service Telephone Contact Centre opening hours
For Planning, Council Tax, Election and Housing Repairs enquiries
Monday to Thursday: 8:45 am - 5:00 pm
Friday: 8:45 am - 4:30 pm

Customer Service Centre opening hours
Monday to Thursday: 8:45 am - 5:00 pm
Friday: 8:45 am - 4:30 pm