Contact us
Customer Services
Opening Hours
Main Reception (Civic Centre) opening hours
Monday to Thursday: 8:45 am - 5:00 pm
Friday: 8:45 am - 4:30 pm
Customer Services Telephone hours
Monday to Thursday: 8:45 am - 5:00 pm
Friday: 8:45 am - 4:30 pm
Call us on: 01727 866100
Out of hours telephone (emergencies only): 01727 811155
Hertfordshire County Council Provide the following Services
Roadworks and closures Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: road closures
Telephone: 0300 123 4040
Severe-weather (Gritting) Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: severe-weather
Telephone: 0300 123 4040
Potholes and faulty street lights Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Potholes and faulty street lights
Telephone: 0300 123 4047
Highways, roads and pavements Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Highways, roads and pavements
Telephone: 0300 123 4047
Births, deaths, marriages and citizenship Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Births, deaths, marriages and citizenship
Telephone Registrations team: 0300 123 4045
For citizenship and change of name deeds, telephone: 01707 897396
Bus passes Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Bus passes
Telephone: 0300 123 4040
Blue badge Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Blue badge
Telephone: 0300 123 4042
Adult and Social Services Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Adult and Social Services
Telephone: 0300 123 4042
Textphone/ Minicom: 01992 555506
Public Transport Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Public Transport
Telephone: 0300 123 4040
Libraries and archives Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Libraries and archives
Schools and education Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Schools and education
Telephone:
Questions about schools: 0300 123 4043
Apply for free school meals: 0300 123 4048
Children’s social care Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Children’s social care
Telephone:
Child protection concerns: 0300 123 4043 (24 hours a day)
Fostering and adoption: 0800 917 0925
Business and Trading standards Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Business and Trading standards
Telephone: 01707 292429
Dropped Kerb Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Dropped Kerb
Telephone: 0300 123 4040
Health in Herts Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Health in Herts
Telephone: 0300 123 4040
Pest control Toggle accordion
Do it online: Pest Control
Telephone: 03444 828 325
Hub Partners
Citizens Advice St Albans and District Toggle accordion
Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
Telephone: 03444 111 444 | 01727 811118
Communities 1st Toggle accordion
Communities 1st recruits volunteers to help voluntary and community groups deliver vital services across the District and the wider Hertfordshire community.
Telephone: 020 3559 3559
Email: us@communities1st.org.uk
Website: https://communities1st.org.uk/
Oaklands College Toggle accordion
Initial information and advice on full-time and part-time courses.
Telephone: 01727 737000
Email: info@oaklands.ac.uk
Herts Help: Community Navigator Toggle accordion
The Herts Help Community Navigation Service empowers individuals to access the different sources of help, advice and support available within the wider community to address the underlying causes that are affecting health and well-being.
Telephone: 0300 123 4044
Hertfordshire County Council Stop Smoking Service Toggle accordion
Provides free, confidential and non-judgemental advice and support to everyone on stopping smoking.
To book an appointment, please call: 0800 389 3998 or 01442 435 071
Website: https://www.hertfordshire.gov.uk/services/Health-in-Herts/Smoking/Stop-Smoking-Service.aspx
Hertfordshire Asian Women’s Association Toggle accordion
Provides free, independent, confidential and impartial advice and guidance to BME community in St Albans District.
Please call 07401 079970 or 07480 934282 for enquiries and to pre-book an appointment.
Email: hawaherts@gmail.com
Website: http://hawaherts.co.uk/
St Albans Community Bank (Credit Union) Toggle accordion
Members are encouraged to save, and these savings provide funds from which loans to members are made. Free life insurance is provided on loans (subject to conditions).
Telephone: 01727 859135
St Albans Women’s Outreach Toggle accordion
Offers information and advice to men and women who may be struggling to make difficult relationship decisions and support them in making informed choices about their future.
Website: https://sahwr.org.uk/
Mind in Mid Herts Toggle accordion
Mind in Mid Herts works with people to prevent them from developing mental health problems as well as supporting people who recover and prevent relapse.
Mind in Mid Herts can also be contacted at 11 Hatfield Road, St Albans AL1 3RR or admin@mindinmidherts.org.uk
Website: https://www.mindinmidherts.org.uk/
Shaw Trust Toggle accordion
A national charity providing employment opportunities, skills development, training, and health and wellbeing services as well as promoting inclusion and independence for those with disabilities and barriers to work.
Website: https://www.shaw-trust.org.uk/
Morgan Sindall Toggle accordion
Morgan Sindall Property Services offer a drop-in service offering support with CVs, interview skills, job search and job applications. We also offer help with digital skills to support you getting online or using your tablet and smartphone.
Website: https://www.morgansindall.com/
Hertfordshire Practical Parenting Programme Toggle accordion
Supporting parents and carers of children aged 12+ to access relevant services via volunteer advocates.
Please phone for an appointment: 01992 638000
Website: walk the walk
Age UK Hertfordshire Toggle accordion
Age UK Hertfordshire is an independent local charity working to alleviate loneliness and isolation, tackle poverty and build resilience in the community for older people in Hertfordshire who need our help.
Telephone: 0300 345 3446
Email: Info@ageukherts.org.uk
The Living Room Toggle accordion
The Living Room saves and transforms lives by providing people and their families with the opportunity to attend community-based rehabilitation treatment and support, to help them break free from the generational cycle of addiction.
Please phone for an appointment: 0300 365 0304 (local rate)
Email: enquiries@livingroomherts.org
Website: www.livingroomherts.org
BeeZee Bodies Toggle accordion
BeeZee Bodies are a child weight management service that work with young people aged 5 to 15 years. We offer free 14-week programmes that provide a mixture of nutritional education and physical activity.
Phone: 01452 717262
Email: info@beezeebodies.co.uk
Website: https://beezeebodies.com/