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Do It Online

St Albans CIty & District council have created an online portal for residents to be able to access a range of services online  24 hours a day, 7 days a week, 365 days of the year.  This portal requires you to sign up with an email address and once there you can access information on things like: your council tax, find out who your councillors are, making a complaint, accessing newsletters, checking your bin collection dates, signing up for our garden waste service and more.  With My St Albans, you are in control.

How to sign up for My St Albans portal

1. Click on this link (this will open a seperate window) www.stalbans.gov.uk/mystalbans

2. Click on “sign up now”

3. Fill out the relevant details, including your name and email address *

4. You will receive an email with a link, please access your email and click on this link to specify your address and set up your password to access the service.

*If you do not have an email address, you can sign up for one for free with any of the popular email services, for example: gmail. outlook, yahoo (many service are available)

How to use the My St Albans Portal

We have developed a number of videos which show you how to sign up and use the My St Albans portal online to access your services. 

Please click on the videos below to see the following: 
'Setting up your account': how to set up your My St Albans account,
'Report it forms': how to report an issue in the district (for example an abandoned vehicle),
'Bins & recycling': how to report a missed bin collection or request a new bin 
'Linking your tenancy': how to link your My St ALbans account to your housing tenancy.