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Crime and anti-social behaviour

This page is about tackling and reporting crime and anti-social behaviour in St Albans District, plus sources of advice and guidance.

Anti-social behaviour - information

Anti-social behaviour can have a serious effect on quality of life and we treat reports seriously. It covers a wide range of behaviours and is dealt with by a number of Council departments. It includes the following:

  • Abandoned Vehicles     
  • Bonfires                         
  • Dangerous or nuisance dogs  
  • Dog fouling                 
  • Fly tipping                     
  • Graffiti                    
  • Noise                            
  • Neighbour disputes      
  • Pests                
  • Illegal encampments

Report anti-social behaviour

Anti-social behaviour policy and procedure Toggle accordion

Our anti-social policy and procedure outlines how the Council deals with anti-social behaviour, and the tools and powers available to Council Officers.

Contact the community protection team Toggle accordion

The Community Protection Team based at the Civic Centre includes the community safety and the anti-social behaviour teams.

Contact the Team: communitysafety@stalbans.gov.uk, 01727 819538 

The Community Protection team deals with the following types of anti-social behaviour on behalf of the Housing Department:

  • Anti-social vehicle use
  • Disorder affecting several households
  • Drug dealing
  • Cases where intensive action is needed or measures taken so far have failed
  • Responding to Police and other intelligence
  • Serious and organised criminal activity
  • Violence and threats of violence

We understand that reporting incidents can make witnesses feel nervous about the next steps, however the Council has a successful track record in resolving cases. If you are experiencing problems contact us to discuss how we can help you and what the next steps could be.

Report a crime Toggle accordion

In an emergency always dial 999

An emergency is when there is a risk of injury to someone or a risk of serious damage to property or you suspect a crime is in progress or there is a serious incident which needs immediate police attendance.

If it is not an emergency you can contact Hertfordshire Constabulary by dialling 101.

Contact your local police neighbourhood officer Toggle accordion

Find out how to contact your local police officers and learn about policing priorities and crime statistics in your neighbourhood. 

St Albans City and District Community Safety Partnership - about Toggle accordion

The Crime and Disorder Act 1998 requires certain agencies to work together to reduce crime, disorder and anti-social behaviour.  Locally, the following agencies work together as part of St Albans City and District Community Safety Partnership: 

  • St Albans City and District Council
  • Hertfordshire Police & Crime Commissioner
  • Hertfordshire Constabulary
  • Hertfordshire County Council
  • Hertfordshire Fire and Rescue Service
  • Hertfordshire Valleys Clinical Commissioning Group
  • Hertfordshire Services for Young People
  • Hertfordshire Probation Trust
  • BeNCH Community Rehabilitation Company
  • Various local voluntary organisations

The Community Safety Partnership Strategy Toggle accordion

Community Safety Partnership Strategy 2020-21

Each year the Community Safety Partnership (CSP) consults with the public and local groups on its plans for the coming year to tackle crime and disorder across the District. The survey, conducted during February and March 2020, recorded the views of residents and local groups on whether the Partnership's proposed priorities were correct. The survey is now closed and the CSP has reviewed residents' responses and revised the draft strategy in the light of their comments.

Our mission statement this year is Working for a safer St Albans and our priorities are focussed on achieving this. The Partnership identified 5 key priorities for the coming year which are detailed below:

  1.  To deliver an effective response to violent crime including knife crime, gangs, drug dealing, robbery and criminal exploitation engaging with cross border parties.
  2. To focus on crime that acquires possessions, including burglary, motor vehicle crime, cyber crime, scams and rogue trading.
  3. To assist landowners, businesses and the community by tackling rural and heritage issues such as fly tipping, anti social behaviour, road safety concerns and specific wildlife crime.
  4. To support victims of domestic abuse, tackling perpetrators, raising awareness and educating people around healthy relationships and personal safety.
  5. To promote health and physical and mental wellbeing for all by tackling hate crime, alcohol and drug misuse, homelessness, street drinking and by assisting vulnerable people, both at home and in the community.

The full strategy can be viewed in the document below.

The CSP uses the strategy to formulate an action plan to meet the objectives set out for the year. The action plan is a working document which takes into account local emerging issues and it is updated on a regular basis.

Support for parents Toggle accordion

Family Lives is a national charity providing help and support in all aspects of family life including children’s behaviour, separation and divorce, exclusion, bullying, schoolwork, truancy, special needs, learning difficulties, conflict, depression, suicidal feelings, anxiety, bereavement and stress.  

They have a 24 hour helpline - 0808 800 2222

Help and care for victims of crime Toggle accordion

Hertfordshire Beacon offers confidential support to people who have been victims of crime – it is your gateway to victim services in Hertfordshire.

The community trigger process Toggle accordion

A Community Trigger is a review of actions taken that allows for anyone to ask for a case to be reviewed if a certain threshold is met. The local threshold is met if three reports about separate incidents are made from an individual within a 6-month period or three individuals have separately reported incidents within a 6-month period.
We also consider requests for a review in the light of:

  • The persistence of the behaviour.
  • The harm or potential for harm.
  • The adequacy of the response.

The review is undertaken by Officers of the Council, Police and Housing Associations when relevant.

If you would like to request that the Community Trigger is used please contact the Community Protection Team via email: communitysafety@stalbans.gov.uk

Community Trigger Process Flowchart:

About CCTV Toggle accordion

How we prioritise

The Public Space CCTV provision in St Albans District is operated with community safety as the top priority. This means that public safety, such as finding a missing child will always take priority over providing footage of a shoplifter. 

The system is not routinely used for highways or parking enforcement purposes.

Types of camera and retention of footage

Currently the Council operates cameras at 99 locations around the District. 

These cameras consist of systems that are connected to our CCTV control room and systems that record to site only.

Cameras that are monitored by the Council's CCTV control room allow live monitoring every day throughout the year. Footage from these cameras is retained for up to 28 days.
 
The "record on site" cameras are not connected to the CCTV control room; instead they record to a hard drive that is located with the cameras, with footage obtained manually. Footage from these cameras is retained for up to 14 days.

The Council also has 3 re-deployable CCTV systems that are temporarily deployed in areas that are hotspots for anti-social behaviour and crime. The decision as to where these cameras used is made in conjunction with the Police.

Access to CCTV footage

Access to CCTV footage is governed by the Data Protection Act 1998. 

CCTV footage of an individual is exempt from the Freedom of Information Act provisions. You are entitled to view footage of yourself only (not that of another person) through a Subject Access Request. 

The Council will charge £10 to assist with the cost of providing footage, which will be made available within 40 days. 

We will need the date, time and description of the incident, and proof of identification. 
If you are the victim of crime, any possible CCTV footage will be provided to the Police Officer investigating the case. 

If you have had a Road Traffic Collision, your insurance company will need to contact the Council to obtain footage of the incident. The Council charges £100 to insurance companies to assist with the cost of downloading and producing this footage. Footage will not be viewed or downloaded until this fee is paid. 

It is not possible for you to view yourself or for us to view the footage just to see if any incident has been captured.

We are happy to confirm if a camera is in the vicinity. However, the incident should be reported to the Police or insurance company immediately to ensure that the footage is requested within the timescales for retention, as detailed above.

Make a Subject Access Request for CCTV footage:

Reporting fraud Toggle accordion

Fraudulent activity includes, for example:

Housing Benefit FraudCouncil Tax Fraud
Renovation Grant FraudHousing Tenancy Fraud
Fraud of Corruption by EmployeesAbuse of Position
Bribery or CorruptionTheft of Council Property
Contractor/Procurement FraudFalse Claims for Council Services
Identity FraudBusiness Rates Fraud

Contact the National Benefit Fraud Hotline on 0800 854 440 (the call is free and confidential).

You can also email us: fraud@stalbans.gov.uk or phone us on 01727 819332, or write (marking the envelope ‘private and confidential’ to:  

The Internal Audit Manager,
St Albans District Council,
Civic Offices,
St. Peter's Street,
St. Albans
AL1 3JE

All communications will be treated in the strictest confidence. 

Taxi marshal scheme Toggle accordion

Taxi Marshal SchemeThis scheme is a special Community Safety Partnership project.   

The scheme helps people to get home safely late at night from local bars, clubs and pubs, and to reduce alcohol related violent incidents in St Albans.

It is funded by St Albans City and District Council, Hertfordshire County Council, local educational establishments, and a number of leading local businesses with late night licences. 

Businesses and organisations that have signed up as funders to the scheme are listed below (correct at 16 June 2015).

The Community Safety Partnership would like to thank these organisations for their valued support without which we would not be able to provide this important service.

The Blacksmith’s Arms
Club Veeda
The Slug & Lettuce
The Boot
Club Batchwood
Havana
Waterend Barn 
Oaklands College
University of Hertfordshire
 

Bogus callers and distraction burglars Toggle accordion

Action Fraud

Dealing with bogus callers

Bogus callers and distraction burglars are people who try to trick or con their way into homes, or bank accounts.  They often pretend to be on official business from respectable concerns such as utility companies or the Council. 

They may also claim to be tradesmen calling to carry out urgent repairs on your property or simply individuals with a plausible reason to enter your house, for example, looking for a lost cat. Bogus letters, email and texts may also be sent. Bogus callers succeed because they sound believable. Always:

  • Always use your chain and don’t let anyone in until you are sure they are genuine.
  • Ask for proof of identity. If you are still unsure, call the company (but beware the number on ID cards may be false).
  • Beware of callers who attempt to distract you and make you leave the house – they may have an accomplice waiting to get in.
  • Don’t part with money or possessions at the door.
  • You can call the Police non-emergency number on 101 to report suspicious activity. In an emergency call 999.

Council Tax Scams

Beware of scams related to Council Tax. Typically, these involve a message or a phone call telling you that you are entitled to a refund, possibly because (the scammer says) you are in the wrong Council Tax Band, and asking for card or bank details where the refund can be sent.  

The Council will never send out such messages.  We might contact you to remind you that a payment is overdue, but we will normally do this in writing. We won’t telephone or text you to ask for bank details for a refund. 
 

Crimestoppers Toggle accordion

Crimestoppers’ is the largest charity fighting crime, helping to tackle criminals and keeping our local communities safe. People can call 24/7 to pass information on about crime in their area. 

Your anonymity is guaranteed. ‘Crimestoppers’ does not record or trace calls or online forms and you will never be asked to make a statement to the police or appear in court.

Fearless is a similar service, focussing on crimes which affect young people such knife, bullying, cyber bullying, sex, drugs and alcohol crimes. 

Human trafficking, exploitation, and modern slavery Toggle accordion

Human Trafficking is the recruitment or movement of people, by means of threat or use of force, deception or coercion for the purpose of exploitation. 

People are tricked into situations where they are bought, sold, abused, and exploited in many different ways: sexual exploitation, forced labour, street crime, domestic servitude or even the sale of organs and human sacrifice. Men, women and children are trafficked within their own countries and across international borders. Trafficking affects every continent and every country. 

A dedicated police unit coordinates the response to modern slavery in Hertfordshire. 
The number of people identified in Hertfordshire as victims of modern slavery has grown annually, however it is usually a hidden crime so the real numbers could be much higher.

If you have concerns about trafficking or modern slavery, want to get advice or seek help, contact the police on their 101 non-emergency number or call the national helpline 08000 121700. If you believe a person is a victim of modern slavery or is in immediate danger, call 999 straight away.

Stop Exploitation Herts 
StopTheTraffik
 

Internet safety Toggle accordion

Help, advice and useful links Toggle accordion

Prevent (anti-terrorism) Toggle accordion

Prevent

Prevent is about safeguarding people and communities from the threat of terrorism. Prevent is 1 of the 4 elements of CONTEST, the Government’s counter-terrorism strategy. It aims to stop people becoming terrorists or supporting terrorism. 

Concerned about a rough sleeper? Toggle accordion

You can use the referral form below or call Open Door (who provide help and shelter for homeless people in St Albans District) on 01727 859113 or complete the rough sleeper form.