We are aware that you may be experiencing some delays across our waste collection services and apologise for that.
Please leave any missed containers out for collection. The crews will return to collect them as soon as they can, aiming to do so within 48 hours.
There are several reasons for these service delays, which are temporary. They are mainly due to contractor (Veolia) staffing shortages. Those shortages are the result of COVID-related self-isolation situations (e.g. NHS App “pings”) and a national shortage of HGV drivers. There are also significant queues at the household waste “tip” sites, where the crews go to empty the collection vehicles daily. Collection vehicles waiting in those queues mean less time available to deliver the service.
We are very sorry for the inconvenience.