Contacting the Council Tax Department

St Albans District Council is modernising its services to better meet the changing needs of our residents. 

From Tuesday the 6 August our Council Tax department will only be available by phone from 9am to 1pm, Monday to Friday. However, our online services where you can view your latest Council Tax Bill, tell us about a change, make a payment, apply for a discount and much more are available 24 hours a day, 7 days a week. Please sign into your MyStAlbans account for all your Council Tax needs.

Help with recent increases in the cost of living

If you are concerned about rising gas and electricity bills, or your mortgage has recently increased and you are struggling to pay your Council Tax, please use our benefit calculator to find out if you may be entitled to financial help. This calculator will work out whether you may qualify for additional support, including Universal Credit and assistance with your Council Tax via Council Tax Support.

Use of text messaging

If we hold a valid mobile number we will now use text messaging to remind residents if they are behind with their Council Tax or if they are about to be issued with a Court Summons for non-payment. We hope the use of text messaging in this manner should mean fewer residents incur recovery costs in relation to their Council Tax. 

Any text from the Council will include your Council Tax account number which you can check against your bill to confirm it is genuine. The Council will not text you about a refund or to tell you we owe you money because of a band change or similar. If you receive a text of this nature it is likely to be a scam.