Important message for those customers who have received a summons in May 2023. 

St Albans District Council issued summonses for non-payment of Council Tax in the week beginning the 15th of May 2023. These would have been issued by first class post. 

We have been made aware that due to an issue with our print providers, some residents will have received another summons in the post on or around the 26th May 2023. This document is simply a duplicate of the letter which was issued in the week beginning the 15th of May and as such it relates to the same debt. There are no additional monies due other than what we have previously written to you about and if you have already paid this debt or spoken to the Council about this matter, it is not necessary for you to contact us again. Please accept our sincere apologies for any confusion or distress this matter has caused you. We are speaking with our print provider to understand how it happened.

If you want to check what payments you have made and what amount is currently outstanding in respect of your Council Tax, you can do this via your MyStAlbans account. 

Increases in the Cost of Living. 

If you are concerned about rising energy costs or your income was impacted by the pandemic and you are struggling to pay your Council Tax, please use our benefit calculator to find out if you may be entitled to financial help. This calculator will work out whether you may qualify for additional support, including assistance with your Council Tax via Council Tax Support. 

Text Messaging: 

If we hold a valid mobile number we will now use text messaging to remind residents if they are behind with their Council Tax or if they are about to be issued with a Court Summons for non-payment. We hope the use of text messaging in this manner should mean less residents incur recovery costs in relation to their Council Tax.

Any text from the Council will include your Council Tax account number which you can check against your bill to confirm it is genuine. The Council will not text you about a refund or to tell you we owe you money because of a band change or similar. If you receive a text of this nature it is likely to be a scam.