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Garden Waste Subscription Service

Changes to your garden waste collection service from 1 July

The garden waste service is now by annual paid subscription only - sign up to continue to have your garden waste collected.

This applies to all residents who live in a house or flat where we collect garden waste.

Thank you to those who’ve already subscribed. If you haven't yet received your sticker(s), they will be with you shortly.  If you've subscribed over 14 days ago and still haven’t got your sticker(s), please contact us.

We know lots of residents value the Council collecting their garden waste, so we have provided the subscription service for those people who want to keep the service. 

Most other councils in England charge for this service and, with a large budget gap to fill, sadly we can no longer continue to offer it without making a subscription charge.

Full Council agreed to introduce the charge at its meeting on 24 February 2021 (see the Council paper).

Residents received a letter with their Council Tax bill in March, explaining the changes and a reminder leaflet was delivered in June.

How much does it cost?

The first bin (or pair of bags, in conservation areas or where a property is unsuitable for a bin) costs:

  • £45 per bin per year 
  • £35 per bin per year (for residents in receipt of Council Tax Reduction. Please note, this does not include Single Person Discount)

You can also choose to sign up for up to three extra green bins (or pairs of bags) for each household. Each additional bin costs:

  • £50 per bin per year

How do I sign up? 

Sign up and pay

 

Sign up and pay through your MyStAlbans District Account (via www.stalbans.gov.uk).

Find out more about the MyStAlbans District Account and sign up here.

You can pay by direct debit or by debit or credit card.

If you are unable to sign up online you can call our dedicated garden waste subscription helpline 01727 819322.

Once you have signed up and paid

We will send you a confirmation letter with subscription sticker(s) to put on your bin(s) (or bags). Be sure to give us at least two weeks’ notice so we can get your stickers to you in good time and for your details to be processed and entered on our database. You will get one sticker for each bin (or one sticker for each pair of bags). The stickers will change each year.

It can take up to two weeks to get your sticker(s) to you, however if you have subscribed by direct debit this can take longer. If you subscribed over two weeks ago and have not received your sticker(s) yet, please contact us.

We will collect your garden waste every fortnight, throughout the whole year. Your subscription year will run from 1 July to 30 June. 

Garden waste subscription service FAQs

How does the service work? Toggle accordion

The subscription year runs from 1 July to 30 June. You can sign up or add additional garden waste bins at any time throughout the year. However, collections will always end on 30 June. There are no discounts if you sign up part way through the year and no refunds if you stop using the service.

What do you get for this service? Toggle accordion

The first bin subscription is for collecting one 240 litre green wheeled bin (the same size as a standard recycling bin). If you choose to sign up for extra bins, these will be the same size as your first bin (or pair of bags). For properties in conservation areas, or if the property is unsuitable for a bin, this is two 120 litres reusable bags instead of a bin.      

Please carry on using your existing garden waste bin(s) (or bags). If you do not have the correct number of bins (or bags) you have subscribed for, we will automatically deliver these. You may receive a 'pre-loved' bin which has been thoroughly steam cleaned.

We will collect your garden waste every fortnight, throughout the whole year. 

Why we have done this

Why has the Council introduced a charge for garden waste collections? Toggle accordion

We know lots of the residents value the Council collecting their garden waste, so we have provided the subscription service for those people who want to keep it.

Most other councils in England charge for this service and, with a large budget gap to fill, sadly we can no longer continue to offer it without making a subscription charge.

The payment will go towards covering the cost of the service.

 

Where will the money from garden waste collections go? Toggle accordion

The garden waste subscription charge will go towards covering the direct costs of delivering this service. The charge will also help to protect other vital services including fortnightly refuse and recycling collections and weekly food waste collections.

How have the charges been determined? Toggle accordion

Research was carried out into how much other councils charge for garden waste collections. Locally our charges are in line with Watford and Three Rivers councils.

Do other councils make a charge for collecting garden waste bins? Toggle accordion

Of 326 councils in England which pick up rubbish and recycling from homes, around 65% of them (data from 2019) charge for a garden waste collection service.  Locally Watford, Three Rivers, North Herts, Broxbourne and Welwyn Hatfield councils all charge to collect garden waste.

Is it legal to charge for a garden waste service? Toggle accordion

Yes, under the Controlled Waste Regulations 2012 we can charge for the separate collection of domestic garden waste.

Subscribing to the service

How do I sign up to the garden waste service? Toggle accordion

You sign up and pay via your MyStAlbans District Account.

Find out more about MyStAlbans District Account and sign up here.

You can pay by direct debit or by debit or credit card.

I am having trouble signing up online, how do I get help? Toggle accordion

You can call our garden waste subscription helpline for help and advice on 01727 819322.

I have signed up, what happens next? Toggle accordion

We will send you an email confirming your payment. We will then send you a confirmation letter with your coloured subscription sticker(s) to put on your bin(s) (or your bags, in conservation areas or for properties which are unsuitable for a bin), within two weeks. You will get one sticker for each bin (or one sticker for each pair of bags).

Your property will be added to the electronic database so that crews know who to collect from. Only bins (or pair of bags) displaying the sticker will be emptied. The stickers will change each year.

 

What are the benefits of paying by direct debit? Toggle accordion

If you pay this way, your renewal will happen on time and automatically each year. Therefore, you will not see a break in your service at the end of the subscription year.

How much will I be charged if I sign up after 1 July? Toggle accordion

If you sign up at any time after 1 July and before 30 June, you will still be charged the full amount.

If you decide to cancel the service during the year, we are unable to offer a refund.

Can I have more than one garden waste bin? Toggle accordion

Yes, you can choose to sign up for upto three extra garden waste bins (or pairs of bags) for each household. 

Can I leave additional waste next to the garden waste bin to be collected? Toggle accordion

No, only bins (and bags) that have been paid for will be collected. Other material left by the side of the bin will not.

Your bin lid should also be able to close fully. (Bags should not be overfilled. If they are too heavy to be lifted safely by collection crews, they will not be emptied.)  If you are regularly generating more garden waste than will go in your first green bin (or bags), you may wish to consider signing up for an additional garden waste bin (or bags).

I have already paid for my first bin and now want a second bin, what do I do? Toggle accordion

You need to pay another charge for any additional garden waste bins (or bags). You can do this via your MyStAlbans District Account . 

 

Can I share a bin with my neighbour? Toggle accordion

Yes, you can share a subscription with your neighbour. However, the bin (or bags) can only be allocated to one address.

I live in a rented property, can I subscribe? Toggle accordion

Yes, you or your landlord can subscribed to the service, but please bear in mind that the bin(s) are allocated to the property not the occupant(s).

I live in a flat, can I subscribe? Toggle accordion

The Council does not generally collect garden waste from flats as this is classified as commercial waste. Communal gardens are usually maintained by a contractor who will be responsible for removing any garden waste.

However, if you are responsible for your own garden or a shared garden with a neighbour, you can sign up to the service. You will need to be able to take your garden waste bin (or bags) to the kerbside for collection.

 

I decided not to subscribe, can I change my mind later? Toggle accordion

Yes, if you decide to sign up to the service later, you will be able do so via your MyStAlbans District Account. However, there are no discounts for signing up part way through the year.

I have subscribed but now changed my mind, can I have a refund? Toggle accordion

No refunds will be provided for cancellations during the year.

Once I have paid, how long will it take for my service to start? Toggle accordion

Stickers can take up to two weeks to arrive (however, this may take longer if you have subscribed by direct debit). Once you have received your sticker(s) (and any additional bins or bags, if needed) collections will start on your next scheduled collection day. Only bins (or pairs of bags) displaying the correct sticker will be emptied. This can take up to a maximum of four weeks depending on when you had paid in relation to your collection day.

I have paid but have not yet received my sticker, what do I do? Toggle accordion

Stickers can take up to two weeks to arrive (however, it may be longer if you have subscribed by direct debit). If after two weeks you still haven't received your sticker(s), please call the garden waste subscription helpline on 01727 819322.

How the service will operate

What happens to my bins if I move away from the District? Toggle accordion

You will need to leave your first garden waste bin (or bags) and any additional bins (or bags) at the property you are leaving.

Don’t forget to tell us if you are moving. You need to do this through your MyStAlbans District Account.

If you paid your subscription by direct debit, please don't forget to cancel this.

What happens if I move within the District? Do I take my bin with me? Toggle accordion

You can transfer your subscription to your new property. You will need to leave your first garden waste bin (or bags) at the property you are leaving.

If there is not a bin at your new property, or the bin does not have a sticker, we will provide one. Please call our garden waste subscription service helpline on 01727 819322 to arrange this.

However, if you have subscribed for any additional bins (or bags), you will need to take these with you to your new property.

Don’t forget to tell us if you are moving and that you want to continue to receive the garden waste subscription service at your new property. You need to do this through your MyStAlbans District Account.

What do I do if my bin has been damaged, lost or stolen? Toggle accordion

You can report damaged lost or stolen bins through your MyStAlbans District Account.

If your bins has been damaged and is unusable we will repair or replace it.

If your bin is missing after your collection, please check with your neighbours as often bins have been moved accidentally. If it does not turn up after a couple of days please contact us through your account.

 

 

Will I continue to receive an assisted collection? Toggle accordion

If you subscribe to the garden waste service and are already on the Council’s assisted collection, this will not change and you will continue to receive your service as usual. Find out more about our assisted collections.

I have a smaller garden waste bin (140 litre). Can I change it for a larger bin (240 litre)? Toggle accordion

Yes, you can swap it for free. To arrange this please call Veolia on 01727 809019.

Can I continue to use my smaller garden waste bin (140 litre), and get a discounted price? Toggle accordion

No, all bins are priced the same. We will give out the larger bins (240 litre) as standard. If you have a smaller bin and want it swapped for the larger bin, you can arrange this by contacting Veolia on 01727 809019. You can do this for free.

If my bin is missed, can I have a refund? Toggle accordion

No refunds will be given. If your bin was missed you can report it online within 48 hours of your scheduled collection. We can then arrange a return collection required or update you on the service.

If weather disrupts the collection service (for example, if it snowed) can I receive a refund for the service? Toggle accordion

No refunds will be given. However, we will make every attempt (where safe to do so) to collect your bins.

How will the renewal process work? Toggle accordion

We will send an email reminder that your annual subscription is due to end. If you paid by debit or credit card, the email will include instrustructions on how to renew or cancel your subscription.  If you paid by direct debit, the email will confirm when we will collect your payment if you wish to continue with the service.  

If you choose to renew, you will be provided with a new sticker for each of your bins (or pair of bags). This will tell our crews that you have re-subscribed to the service and they will continue to collect your garden waste.

If I signed up mid-year, do I renew at the same time the following year? Toggle accordion

No, the subscription year will always run from 1 July to 30 June. If you sign up part way through the year you will still need to renew by mid-June to allow enough time for us to get your sticker(s) to you for the start of the new collection year.

What can go in my garden waste bin? Toggle accordion

 Here is a reminder of what you can place in your garden waste bin.

Do I own the bin? Toggle accordion

No, all bins and bags will remain the property of St Albans City and District Council.  By subscribing to the garden waste service, you are, in effect, renting the bin(s) (or bags).

Can I stick or paint my door number on my bin? Toggle accordion

You can, but you also need to ensure that the subscription sticker is clearly displayed on the bin(s).

Not subscribing to the service

What happens if I don't pay? Toggle accordion

Only garden waste bins (or bags) with the relevant year's sticker (which you will get when you pay) will be collected.

I can’t afford to pay for this service, do you offer a discount? Toggle accordion

We offer a discount for those residents receiving Council Tax Reduction benefit. Those who qualify will pay a reduced price of £35 for a first bin each year.

Council Tax Reduction (also called Council Tax Support) is to support people on low income and is based on financial circumstances. This is not the same as the Council Tax discounts which you may be entitled to if, for example, you live at a property on your own. See further information about Council Tax Reduction

Alternatively, if you did not want to pay there are lots of ways you can still recycle your garden waste (see below).

What else can I do with my garden waste if I don't sign up to the subscription service? Toggle accordion

If you decide that you don't want to sign up for the regular collection, there are lots of ways you can still recycle your garden waste.

  • Compost it in a home composting bin and turn it into a valuable and nutrient rich food for your garden. Subsidised home composters are available through Waste Aware Hertfordshire
  • Take it to your local household waste recycling centre. But remember to save it up so you don’t make unnecessary car journeys, or share trips with your neighbours.
  • Share a bin with your neighbour(s). It would have to be registered at one address though.

I don’t want to subscribe, what do I do with my green bin(s)? Toggle accordion

Please keep hold of your unwanted bin(s) (or bags) for the time being. If you would like us to take them away, we will be arranging to collect in any unwanted bins or bags from January 2022. This is to allow time for the service to settle in and to save the cost and emissions of lots of journeys. Please contact Veolia on 01727 809019 from January 2022 onwards to arrange this.

In the meantime, you can use them for storage in your garden.

Don't want to subscribe?

That's fine - there are still lots of ways you can still recycle your garden waste:

  • Compost it in a home composting bin and turn it into a valuable and nutrient rich food for your garden. Subsidised home composters are available through Waste Aware Hertfordshire 
  • Take it your local household waste recycling centre. Save it up so you don't make unnecessary car journeys, or share trips with your neighbours.

Some residents may choose to share a garden waste bin subscription with a neighbour.

Placing your garden waste in any of the other bins, containers or bags provided as part of the Council's waste and recycling service is not permitted. As always, fly-tippers will  be prosecuted.

We urge residents not to have bonfires. Composting is an excellent alternative - it is better for the environment and the health and well-being of neighbours. For further information and advice on bonfires please visit our Environmental Services web page