Housing and Garage Rent Customers who pay by direct debt at the beginning of the month.
We have been made aware that for those customers who pay their housing and garage rents by direct debit, the direct debit failed to be collected on the 2nd of May 2023.
We are discussing the situation with the Council’s bank to understand the reasons for the failure and to confirm the process and timescale for resubmission of the direct debt. We will update customers when a resubmission date is agreed.
In the meantime, we ask that customers maintain sufficient money in their accounts to cover the direct debit when it is resubmitted later in the month.
Please accept our apologies for the inconvenience caused.
Please note that this does not affect customers who pay their direct debit in the middle of the month.