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Universal credit

Universal Credit is administered by the Department for Work and Pensions (DWP) and not  St Albans City & District Council. It can help you with your living costs and your rent if you’re on low income or out of work.  

How to claim Universal Credit

To apply for Universal Credit use this Step by Step guide

Further information about Universal Credit

Watch the YouTube videos on Universal Credit in action. These videos contain the whole playlist explaining Universal Credit's online services and what you need to do, like opening an account and how to apply.

Housing costs and Universal Credit Toggle accordion

You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.

Council Tax and Universal Credit Toggle accordion

Universal Credit does not help towards your Council Tax. If you receive Universal Credit and want to claim help towards your Council Tax you will need to make a separate claim for Council Tax Support. You can do this online by using the button below.

Apply for Council Tax Support 

Universal Credit and homeless people Toggle accordion

Information about Universal Credit for homeless people, those at risk of homelessness and the organisations supporting them.

This guide will help you support a claimant make and manage a claim to Universal Credit. It also provides information on the support they can expect to receive from the Department for Work and Pensions (DWP) and other organisations.

Self-employment and Universal Credit Toggle accordion


This guide will help you make and manage a claim to Universal Credit. It also provides information on support you can expect to receive from the Department for Work and Pensions (DWP).

Health conditions, disability and Universal Credit Toggle accordion

You might get an extra amount of Universal Credit if you have a health condition or disability that prevents you from working or preparing for work.

Your monthly payment is based on your circumstances, for example your health condition or disability, income and housing costs. This guide will help you make and manage a claim to Universal Credit. It also provides information on the support you can expect to receive from the Department for Work and Pensions (DWP) and other organisations.

Independent help and advice

Citizens Advice St Albans can assist with Universal Credit enquiries. They can also advise you if you are not satisfied with the result of your claim, information can be found at citizensadvice.org or by phone on 03444 111 444.

Further information and advice can be found GOV.UK

If you would like independent advice and help with managing debt, you can contact the The Money Advice Unit. This is part of Hertfordshire County Council’s Health and Community Services.