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Tenants asked for their views on social housing service

Publication date:

Tenants are being asked for their views on St Albans City and District Council’s housing service in a major survey.

The initiative is intended to see if the Council’s 4,800 tenants are happy with the service and what issues need to be addressed.

Independent firm M·E·L Research is conducting the tenant satisfaction survey and is writing to all tenants to ask them to fill in a questionnaire.

All responses, which can be returned directly to M·E·L in a pre-paid envelope or completed online, will be confidential. The feedback will be analysed and the findings reported to the Council.

As an incentive, tenants who take part will be able to enter a free prize draw with the chance to win one of ten £25 shopping vouchers.

The survey only takes a few minutes to complete with tenants asked to answer 12 key questions.

These include their satisfaction levels with repairs, maintenance, safety, complaint handling, cleanliness of communal areas, measures to counter anti-social behaviour and communications.

Tenants will also be asked to rate their overall satisfaction with the service and whether they feel the Council is a good listener, treats them with respect and makes a positive contribution to their neighbourhood.

Councillor Jacqui Taylor, Lead Councillor for Housing, said:

The tenant satisfaction survey is an important exercise that all major social housing landlords are required by the Government to do. 

We want to give our tenants the best possible service and this survey will help us with that goal.

It is entirely confidential, so tenants are free to tell us how they believe we are performing and if there are any improvements we can make.

The findings will provide us with valuable data which will highlight our strengths and indicate the areas where improvements to our service may be needed. We'll also be able to compare our results with those of other social landlords to see how well we are doing.

We need our tenants to help us help them by completing the survey, so I would urge as many people as possible to respond.

The Council will make the survey accessible to all tenants by providing a large print version as well as versions in different languages.

Media contact: John McJannet, Principal Communications Officer: 01727 819533,