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COVID-19 Business Support

Important Update

Details of service updates and business support can be found on the links below:

For updates on Council services and useful links

St Albans Council COVID-19 page

External links for business support and advice:

Coronavirus Government Information Hub

Hertfordshire Local Enterprise Partnership (LEP)

Herts Growth Hub COVID-19 Business Resource page 

CIPD Responding to the Coronavirus 

Support for businesses to re-open and trade safely

Free business support packages

Stay Safe, Stay Open is offering small businesses in Hertfordshire access to a range of free support which will help you to navigate the changing advice and regulations, update risk assessments to ensure that you continue to trade safely and plan for future success with financial support and continuity planning.

The following support is all free to access for eligible businesses in Hertfordshire and is delivered in partnership with Hertfordshire Growth Hub, Better Business for All, Visit Herts and Local Authorities.

Practical Health and Safety Consultancy, Operational and Business Planning Advice
Up to 8 hours of bespoke 1:1 support to review Covid-19 risk assessments and implement simple changes to bring you in line with the latest guidance.

Funding to help improve ventilation
Access funding to pay for ventilation specialists who will audit your spaces and make recommendations for improvements that will help mitigate outbreaks without needing to reduce capacity.

Funded legal support package
Need help with HR, health and safety,commercial contracts or tax? Hertfordshire businesses with fewer than 50 employees can access a year of free legal advice.

Get the Safe to Trade Accreditation
If you’re located in Broxbourne you can access a free accreditation as part of the Safe to Trade Scheme managed by Shield Safety Group. This scheme will roll out in other locations around the county soon.

Find out more on the Herts Growth Hub website.

Stay safe, stay open business support

Free toolkit for businesses

The Better Business for All partnership has produced a toolkit of resources to help businesses trade safely and comply with the law. These bitesize documents break down the advice into practical guides, checklists and case studies with links to where you can find more local support and information.

Go to the free toolkit

Futureproof your business against COVID-19

If you are looking for advice and tips on how to protect your workforce, customers and business from COVID-19 in the future, look no further.

The Hertfordshire Better Business for All partnership has produced a simple guide to help you, as we all learn to live with COVID-19. It includes everything from what responsibilities businesses have, to good practice that can be introduced, such as encouraging staff to stay at home if they have the virus.

Go to the free guide

Retailers' responsibilities to disabled customers

To help retailers meet their legal obligations, the Equality and Human Rights Commission has issued guidance which explains the simple steps retailers can take to ensure they comply with the legal responsibilities to customers to make sure they are not discriminating. They have also produced infographics that can be used to promote these key messages.

Financial support from the government

The UK Government website has details of the financial support available for businesses including:

General information on business support is available at: 

UK Government business help and support page

Self-employed people and sole traders

Support and information can be found on the links below:

Information for Businesses

Guidelines for employers and businesses Toggle accordion

Click on the link below for detailed guidance on the UK Government website:

Guidance on social distancing in the workplace

Coronavirus support for employees, benefit claimants Toggle accordion

Details on changes to job centre appointments and information for those already claiming support on the UK Government website:

Support for employees, benefit claimants and businesses

Tourism and hospitality businesses Toggle accordion

Visit Herts has a regularly updated section with information focused on businesses in tourism and hospitality - click the link below to go to their information hub.

Support for tourism and hospitality businesses

COVID-19 and your food business

COVID-19 and your food business Toggle accordion

Food businesses are facing many challenges at this time and we wish to support you with as much guidance as we can.

The Department of Health & Social Care (DHSC) and Public Health England (PHE) are leading the UK government response to the Coronavirus (COVID-19) outbreak.

  • You can get up to date information and guidance for the public on the risk from Coronavirus on the government’s website:

Takeaway / Delivery Service:

If you are thinking of offering an alternative food service to customers, you may only offer a delivery or takeaway service. Information on planning requirements such as change of use can be found on St Albans City and District Council website:

New Food Delivery and Takeaway COVID-19 Guidance: has been produced by the Chartered Institute of Environmental Health:

Takeaways and restaurants offering a pick-up service:

For these services:

  • businesses should take orders online or by telephone rather than being taken in person on the premises - this should be communicated to customers by appropriate means such as signage
  • payment can also be made via telephone or using online platforms
  • customers can have staggered collection times - customers should be discouraged from entering the premises until their order is ready
  • customers arriving without having already placed an order should be encouraged to leave the premises to place their order by telephone or online, and to return at a designated time for collection
  • customers whose orders are ready should enter one at a time to collect orders and make payments by debit/credit card; avoid handling cash
  • businesses should discourage crowding outside the premises; where possible, use queue management systems to maintain the 2 metres separation; do not allow customers to eat food inside or outside your premise. 

You must revise your food safety management system to have safe procedures in place for this activity. 

Delivery Vehicles and Drivers:

Take payment in advance over the telephone or online.

It is necessary that the driver employed is insured for business purposes and has a vehicle or motorbike that is fully taxed and MOT certified. If deliveries are done by bicycle, it must be roadworthy and the appropriate helmet and high visibility clothing provided and worn by the rider. If using an external provider, make sure they too are reputable.

  • Sale of hot food and hot drink is not licensable except between 11pm and 5am.
  • All foods for customer take-away and/or delivery must be stored in suitable food grade containers, e.g. polystyrene, foil and plastic with lids
  • These containers must be clean and stored hygienically
  • It is not good practice to allow a food handler to touch the inner surface of the food container before any food is added
  • For hot food deliveries, use an insulated bag to help retain heat
  • For cold food deliveries use a cool box or bag with ice blocks or packs
  • If using a storage box fixed to the back of a motorbike, the inside surface still needs to be kept clean and not come into direct contact with the outer surfaces of the food delivery containers e.g. place the containers into a paper or plastic food bag first
  • To ensure safety, remove the food delivery and leave on the door step of the customer
  • Ensure delivery personnel have both anti-bacterial spray and gel with them on all deliveries
  • Limit the radius of delivery to 2-3 miles maximum so that foods can be delivered from final point of cooking and packing to final point of destination for consumption so that foods are still hot for the consumer to eat.

The food business operator must:

At the premise:

  • Ensure food handlers are trained in food hygiene
  • On arrival at the premise, wash hands in a separate hand wash basin with running hot and cold water, liquid anti-bactericidal soap; dry hands with disposable paper towels; and turn off taps with disposable paper towels
  • Change into clean laundered over clothing every time on entering the premise
  • Ensure handwashing every time staff enter the kitchen and throughout food handling and preparation activities
  • Everyone to maintain a 2 metre separation distance
  • Ensure all raw and ready to eat foods are kept separate during storage, preparation, service and delivery
  • Use separate equipment, over clothing and utensils for raw and ready to eat foods
  • Clean and disinfect food preparation surfaces with a disinfectant or sanitiser compliant with British Standard BS-EN 1276 or 13967; use disposable single use cloths and also pay close attention to all hand touch points including taps, fridge handles, till points, credit/debit card readers, telephones, door handles, etc.  Clean and disinfect throughout the day
  • Keep high risk foods chilled below 8OC in a fridge, suitably covered and monitor the temperature throughout the trading day
  • Cook foods to 75OC or above
  • Hot held foods must be kept above 63OC

Temperature control is critical to prevent the growth of food poisoning bacteria in food.  Monitoring is needed throughout the day using e.g. a digital probe thermometer.  All monitoring checks should be recorded and records kept available for inspection.

Food Allergens:

All food handlers and service staff need to know how to deal with allergen enquiries from customers.

If someone asks if a menu item contains a certain food / allergen, check all the ingredients (and what they contain), as well as what you use to prepare or cook the item.  Always read labels and other information.  Never guess.

If you are unsure what allergens the dish contains, tell the customer you cannot take their order.  Refer to the Food Standards Agency for more information


Food handlers, service staff and delivery personnel must not work if they have any symptoms of illness that will compromise food safety or cause the spread of infection.

If someone becomes unwell in the workplace with a new, continuous cough or a high temperature, they should be sent home and advised to follow current NHS advice:

Remind employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues which should be binned.

Health & Safety:

The health, safety and welfare of you, your staff and visitors is paramount at this very difficult time, like the provision of access to welfare facilities, maintaining a safe distance of 2 metres, hand washing measures and the provision of personal protective equipment where it is needed.

You will need to consider all aspects as part of your business risk assessment and take steps to ensure your workplace is a safe environment at which to work.

For general advice please refer to Health and Safety Executive

For further guidance, contact St Albans City & District Council, Environmental Health:

Contact us via MyStAlbans 

The MyStAlbans online account is the quickest and easiest way to access lots of our services, available 24 hours a day, 7 days a week. If you do not have a free MyStAlbans District Account, it is simple to sign up for one, just click on this Sign up for a MyStAlbans Account ( and follow the step-by-step instructions to create your account.

Holiday entitlement and pay Toggle accordion

An explanation of how holiday entitlement and pay operate during the coronavirus pandemic, where it differs from the standard holiday entitlement and pay guidance. This guidance applies to those that have continued to work as well as those that have been furloughed.  

Holiday entitlement and pay information

Advice for Employers Considering Redundancies

Click Here