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COVID 19 - Coronavirus

Important Update

The Civic Offices are closed today (Wednesday 25 March 2020). Our staff are working remotely and not in the office.

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Service updates

The latest information about changes to our services resulting from the Coronavirus (Covid-19) epidemic can be found on this webpage.

For general health advice and guidance - including businesses, employers and employees - please visit the GOV.UK website.

For the latest information on schools, libraries, social care services and transport, please visit the Hertfordshire County Website

Our primary concern is the health and wellbeing of everyone living, working and visiting St Albans.

If your income has been affected by the Coronavirus Pandemic you may be entitled to Statutory Sick Pay,
Job Seekers Allowance, Employment Support Allowance, Universal Credit
 and/or Council Tax Support

For more information

If your income has been affected by the Coronavirus Pandemic you are advised to claim Council Tax Support and to make enquiries with the DWP as to what other help you may be entitled to.

Residents may be entitled to Statutory Sick Pay, Job Seekers Allowance, Employment Support Allowance and Universal Credit.

You can apply for Council Tax Support via In the meantime if you are worried about payments being debited from your account that you cannot afford, you might want to consider contacting your bank to cancel your direct debit instruction.

The Government is announcing new measures to help individuals every day and we will publish information about what other help is available on our website

Government information

We recognise that parking will be more difficult for our residents we will be focusing our attention on ensuring essential deliveries can take place and key services can operate as normal.

We will only enforce residential areas where we receive a complaint about unsafe or inconsiderate parking and focus on:

  • protecting loading bays
  • preventing dangerous parking around junctions and passing points
  • ensuring access to carparks is maintained
  • protecting  disabled bays
  • preventing driveways being blocked

During this time we are balancing the increased demand for parking with the need to protect residents parking and keeping our roads safe. We are asking you to park sensibly and considerately to ensure that emergency vehicles and refuse trucks can still access your areas.

We will also be extending the free parking in our carparks from the current 6.30pm – 7.30am to 5.00pm – 9.30am so if you are unable to find parking you can park in our carparks overnight.  In you live in a controlled parking zone and are having trouble parking near to your home (as a result of the increased demand at the moment) please call 01727 869 593 or email

Where possible we are also providing free car parking in our carparks to a number of key workers across the district to help them get to work.    

Please note the lifts at the multi-storey carparks will temporarily be taken out of service to prevent people becoming stuck in them and potential delays in getting an engineer out.

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Repairs Covid -19

Morgan Sindall are operating but with a reduced service. Priority is being given to emergency repairs.

Our recycling and rubbish collections are continuing as normal.

Recycling and Rubbish collection is a high priority council service and we will do everything possible to keep it going whatever the circumstances.

We would ask residents to help us keep the service running and protect your bin collectors by taking certain precautions when disposing of your rubbish.

Wherever possible please make sure that all domestic  waste is disposed of in sealed bags and that your bin lid is firmly closed. 

Please continue to place your recycling and garden waste in the usual bins.

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Hertfordshire County Council’s Household Waste Recycling Centres are currently closed.

For more information

The Government has confirmed its intention to relax planning rules to allow for pubs and restaurants to operate a takeaway for a temporary period as part of the coronavirus response.

Changes in response  Contact us

Following the Prime Minister’s announcement on Monday 23rd March 2020 children's play areas will remain closed until further notice.

This is necessary to ensure social distancing, limit the spread of coronavirus and protect the health and safety of our communities

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In line with last nights announcement from the government we will be making the following changes to our cemeteries service with immediate effect;

  • The Chapel at Hatfield Road will close
  • The cemeteries office is closed to visitors
  • Graveside services are still permitted but will be limited to 30 minutes per service and no more than 5 mourners
  • The cemeteries remain open as usual to allow visits to graves

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Working in the community

Supporting local communities during the COVID-19 coronavirus outbreak

To help those in need, St Albans and District Council is working with Communities 1st who have set up the Compassionate Community Connector programme for people who are healthy and at low risk to help others.  

There are a range of volunteer roles on offer from dog walking and befriending through to call handling and back office functions.    

If you would like to offer support to someone in your community, you can sign up to the programme using the online form: or by phone 020 3940 4865 between 1pm – 3pm, Monday to Friday.  There is a range of volunteer roles

If you need help and support and are self-isolating

If you need help (shopping, dog walking/pet hosting, telephone tech support for online shopping or using skype/facetime etc) whilst isolated, you or someone on your  behalf) can complete an online form at or call Communities 1st on 020 8207 5115 or email

You will then be either matched with one of the Compassionate Community Connector volunteers, offered support immediately or signposted/referred on to a local voluntary/community organisation.

Supporting the Voluntary/Community Sector

St Albans District Council and Communities 1st are also looking to provide support to the local voluntary and community sector organisations who provide essential services to our residents. 

  • Can your organisation be contacted by local residents needing help?
  • Can your organisation make use of additional volunteers?
  • Can Communities 1st signpost people to your organisation?

Voluntary sector organisations who need help or can offer support, please complete the form at:

If a group or local organisation would like to discuss anything, please email or phone Communities 1st on 01727 743018

NOTE:  The Compassionate Community Connectors scheme is running across St Albans, Hertsmere, Welwyn/Hatfield, Broxbourne, East Herts.  Communities 1st is working in conjunction with Broxbourne and East Herts and Welwyn Hatfield Volunteer Centre.

Elections, meeting and events

The government has postponed all elections that were due to take place on 7 May 2020. 

Voting and Elections

The Council is currently assessing which council meetings are essential and how best to run those that are. The safety of councillors, staff and attending residents is paramount. Officers will be encouraged to take part remotely where possible and public attendance will be limited according to space, allowing for safe separation between individuals. Meetings will be streamed online where possible.

Events held by St Albans District Council will be cancelled or postponed.

Details to follow.

In line with national guidance, tomorrow's market is not cancelled but will be significantly reduced. we are only allowing produce traders to attend (no hot food or other goods). We will be creating gaps of at least 3 meters between stalls and will have staff in place to marshal queues if required.

COVID-19 - Coronavirus Information

For latest information please go to:

GovernmentNHS COVID -19 NHS 111 Travel Advice

WhatsApp COVID-19

Advice on Coronavirus Toggle accordion

For latest information please go to:

Government NHS COVID -19 NHS 111 Travel Advice

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Frequently asked questions Toggle accordion

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Support for employees, benefit claimants and businesses Toggle accordion

Measures to protect people at highest risk from coronavirus Toggle accordion

Advice from Public Health England (including on health and mental wellbeing) Toggle accordion

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Latest news about COVID-19