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COVID 19 - Coronavirus

Important Update

The Civic Offices are closed today. Our staff are working remotely and not in the office.

MyStAlbans customer portal  Contact us digital form Pay online 

If you need to call us

Contact us telephone 

If you need COVID-19 support and assistance please visit our

Support page

Service updates

Where do I get the latest information?

There is lots of information on this page.

For Hertfordshire information see:


What do I do if I have concerns that a business is not complying with the Covid rules?

Email the Council's Environmental Health Team at

Report a Coronavirus outbreak in your business

The workplace is a key area where COVID-19 can spread.

If someone has tested positive for the virus in your workplace, please let us know, then we can help you take the right actions to minimise the spread and keep others safe.

Please provide the name, address and contact telephone number for the business and the number of Covid cases along with any other information that you think would be helpful.

Report a coronavirus outbreak

Clinically extremely vulnerable (CEV)

From the 1st of April the information for shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 is changing.

For up to date guidance please visit the GOV.UK  website.

CEV Guidance 

For information about Covid-19 self isolation payments, please visit:

Covid-19 self isolation payments  


The latest information about changes to our services resulting from the Coronavirus (Covid-19) epidemic can be found on this webpage.

For general health advice and guidance - including businesses, employers and employees - please visit the GOV.UK website.

For the latest information on schools, libraries, social care services and transport, please visit the Hertfordshire County Website

Our primary concern is the health and wellbeing of everyone living, working and visiting St Albans.

Bonfires during COVID-19

Residents in St Albans City and District are being urged not to burn garden waste or other materials during the lockdown.

With many people following Government advice to stay home due to the Coronavirus restrictions, far more of us will be spending time at home or outside in their gardens.

Residents are reminded that Coronavirus (Covid-19) can cause significant respiratory problems for people who contract the illness. Many people will be managing their symptoms at home. The effects of bonfires at this time are likely to be much more serious and have a bigger impact on the health of those suffering from the virus or other respiratory conditions, including asthma.

By choosing not to burn waste will not only help the health and well-being of those at home who may be ill, but it will also significantly reduce the chances of a fire getting out of control and spreading to neighbouring properties, which creates extra pressure on the already busy emergency services.

At the best of times, bonfires can be very irritating to neighbours if the smoke stops them enjoying their gardens, opening windows or hanging out washing etc.

Composting is an excellent alternative to burning green waste. Not only is it better for the environment it is a good way of helping to grow things in your garden in the future.

For further information and advice on bonfires please visit

If your income has been affected by the Coronavirus Pandemic you may be entitled to Statutory Sick Pay, Job Seekers Allowance, Employment Support Allowance, Universal Credit and/or Council Tax Support

For more information

If your income has been affected by the Coronavirus Pandemic you are advised to claim Council Tax Support and to make enquiries with the DWP as to what other help you may be entitled to.

Residents may be entitled to Statutory Sick Pay, Job Seekers Allowance, Employment Support Allowance and Universal Credit.

You can apply for Council Tax Support via In the meantime if you are worried about payments being debited from your account that you cannot afford, you might want to consider contacting your bank to cancel your direct debit instruction.

The Government is announcing new measures to help individuals every day and we will publish information about what other help is available on our website

Government information

Parking Services 

Our roads across the St Albans City and District are becoming busier as schools and businesses start to reopen, this means that road safety and traffic movements will become more and more important for our residents and emergency services in addition to keeping us all moving. Therefore, our parking enforcement will need to adjust to help this process.

We have already been enforcing some restrictions in the normal way to assist essential workers and other key members of our community. However, from the following dates other key enforcement areas will need to be reimplemented.

From June 8th 2020

On street (Highway)  
pay and display bays and limited waiting freebays in non-residential areas. 

Enforce contraventions in HCC Social Distancing locations as implemented by the Highways authority.

Off street (Car Parks)
Enforcement for failing to display/purchase a valid ticket or making appropriate payment. (some free parking will remain available for key workers such as the Police and Shop Workers)

Free parking for some NHS and care workers will continue in line with government rules. 

From July 1st 2020

On street (Highway)
Enforcement of all Residential Zones across the District.

Off Street (Car Parks)
Enforcement of all car parks in the normal manor as described on the relevant tariff boards. 

Removal of free parking for supermarket workers and police in civic.

Free parking for some NHS and care workers will continue in line with government rules. 

For more help or assistance please email or call 01727 751 824 and chose the appropriate option for your enquiry.

Contact us

Repairs Covid -19

We are operating a normal service with Covid-safe practices. 

Our recycling and rubbish collections are continuing as normal.

Recycling and Rubbish collection is a high priority council service and we will do everything possible to keep it going whatever the circumstances.

Please help us keep the service running and protect bin collectors by taking certain precautions when disposing of your rubbish.

Wherever possible please make sure that all domestic  waste is disposed of in sealed bags and that your bin lid is firmly closed. 

Please continue to place your recycling and garden waste in the usual bins.

Check my bin collection day

Report a missed bin collection

Contact us

For the latest information about Hertfordshire County Council’s Household Waste Recycling Centres, including those that are currently open, see:

For more information

Parks and Green Spaces are open but please comply with the current social distancing guidelines when visiting .

Children's Play Areas are open but please comply with social distancing guidelines and reconsider visiting a play area if it is busy.

Please check with your Town or Parish Council regarding the status of the facilities managed by them.

Contact us

There is an increased risk of transmission of coronavirus (COVID-19) where families and communities come together following the death of a loved one, from any cause. Funerals are an important part of grieving for a loved one and can proceed without delay but it is strongly advised that you comply with the current Public Health guidelines.

Funerals can be attended by a maximum of 30 people. Linked religious, belief-based or commemorative events, such as stone settings and ash scatterings can also continue with up to 6 people in attendance. Social distancing should be maintained between people who do not live together or share a support bubble. 

Funerals during the coronavirus pandemic

Information about our services:

  • Hatfield Road and London Road Cemeteries in St Albans and Westfield Road Cemetery in Harpenden are open to visitors 7 days a week 8am until 4pm
  • The Chapel at Hatfield Road is closed
  • The cemeteries office is closed to all visitors but staff continue to work during office hours. or 01727 819362 

Please only contact the Hatfield Road Cemetery Office for essential and/or urgent enquiries.

FAQs  Contact us or report a problem online

The Government made a number of changes as part of the coronavirus response. For details see Covid-19 changes below.

Covid-19 changes   Contact us

Hertfordshire County Council has made changes to some roads and parking in the District’s towns to help maintain social distancing.

Hertfordshire Highways, Public Health and local district and borough councils identified locations where:

  • existing town layouts would make social distancing difficult; and

  • measures put in place by shops and businesses will require more space on footpaths.

In the St Albans District, the following restrictions have been put in place:

  • Partial road closure of Bowers Parade, Harpenden

  • On street parking restrictions along A1057 Hatfield Road, St Albans

  • George Street, St Albans closed to traffic

  • Part of A5183 and Market Place, St Albans closed to traffic

While we’re still required to socially distance, these measures will be in place. HCC will keep reviewing and change things as the need and guidance changes.

Further information (including maps of the restrictions) is available at:

Business updates

Our Business Support Services page has details and links to resources for businesses, employers and employees. 

Hertfordshire Support for Businesses - Trading Safely

COVID-19 Business Support page

Track and trace workplace guidance

Unemployment Advice

We know that losing your job can be a stressful and challenging time. This page contains useful information for those who have found themselves unemployed or facing redundancy to signpost you to support with your health, wellbeing, finances and return to the workplace. 

Unemployment Advice

Working in the community

Supporting local communities during the COVID-19 coronavirus outbreak

To help those in need, St Albans and District Council is working with Communities 1st who have set up the Compassionate Community Connector programme for people who are healthy and at low risk to help others.  

There are a range of volunteer roles on offer from dog walking and befriending through to call handling and back office functions.    

If you would like to offer support to someone in your community, you can sign up to the programme using the online form: or by phone 020 3940 4865 between 1pm – 3pm, Monday to Friday.  There is a range of volunteer roles

If you need help and support and are self-isolating

If you need help (shopping, dog walking/pet hosting, telephone tech support for online shopping or using skype/facetime etc) whilst isolated, you or someone on your  behalf) can complete an online form at communities 1st or call Communities 1st on 020 8207 5115 or email

You will then be either matched with one of the Compassionate Community Connector volunteers, offered support immediately or signposted/referred on to a local voluntary/community organisation.

Supporting the Voluntary/Community Sector

St Albans District Council and Communities 1st are also looking to provide support to the local voluntary and community sector organisations who provide essential services to our residents. 

  • Can your organisation be contacted by local residents needing help?
  • Can your organisation make use of additional volunteers?
  • Can Communities 1st signpost people to your organisation?

Voluntary sector organisations who need help or can offer support, please complete the form at:

If a group or local organisation would like to discuss anything, please email or phone Communities 1st on 01727 743018

NOTE:  The Compassionate Community Connectors scheme is running across St Albans, Hertsmere, Welwyn/Hatfield, Broxbourne, East Herts.  Communities 1st is working in conjunction with Broxbourne and East Herts and Welwyn Hatfield Volunteer Centre.

Elections, meeting and events

Council meetings continue to take place as scheduled, with arrangements for each meeting shown on the agenda front sheet.  Councillors are now meeting in person.  Members of the public who wish to view or participate in meetings are encouraged to do so remotely wherever possible, to ensure that safe arrangements for meetings can be maintained.  Most meetings are streamed live and can be viewed on the webcasts page.  Please contact Democratic Services if you need any further information.

Our events programme is subject to change because of Covid restrictions. 

For advice and guidance on holding events in the District see our events page.

COVID-19 - Coronavirus Information

For latest information please go to:

Government   NHS COVID -19   NHS 111   Travel Advice

Where to find the latest Government information and guidance Toggle accordion

COVID 19 Vaccine Information - Community Languages Toggle accordion

NHS England:

This video explains how the vaccine is given, and gives clear evidence that the vaccines work and are safe.

The videos have been produced in the following languages: Arabic, Bengali, Gujarati, Polish, Punjabi, Romanian, Spanish, Swahili, Turkish, Urdu, Yoruba.

See also videos from Cllr Iqbal Zia, former Mayor of the City and District, about his experiences of having his Coronavirus vaccination, in English, and in Urdu

Vaccination Myths Toggle accordion

Download - at the link below - a leaflet about a number of untrue vaccination myths that are doing the rounds on social media.

Measures to protect people (shielding) at highest risk from coronavirus Toggle accordion

Shielding support advice

If you live in Hertfordshire and you're clinically extremely vulnerable, you can now register for priority supermarket deliveries. Simply complete the shielding support form.   (You can also update your contact details using the same form).

If you can’t access the form, or you’d like to discuss additional support options, email, call HertsHelp on 0300 123 4044 or visit

Click here to read the government advice for those who are shielding.

Shielding and protecting extremely vulnerable persons

Self Isolating? Toggle accordion

Hertfordshire local outbreak plan Toggle accordion

Frequently asked questions (advice from Herts County Council) Toggle accordion

Want to offer help for those in need? Toggle accordion

Communities 1st

Harpenden Cares

Leaflet  showing a range of local help schemes on offer across the District, and how to contact them:

Benefits and financial advice for people affected by Coronavirus Toggle accordion

Advice from Public Health England / NHS (including on health and mental wellbeing) Toggle accordion

Pharmacies offering free rapid Covid-19 testst Toggle accordion

90% of pharmacies across England are now distributing free rapid lateral flow tests for people to collect and use at home. 

Find your nearest participating pharmacy.

Community Support Groups Toggle accordion

Coronavirus job retention scheme Toggle accordion

Spotting scammers Toggle accordion

Supporting Organisation

Compassionate Community Connector Programme Toggle accordion


Email or call us with your shopping list, and we’ll arrange for someone to do this shopping and one of our staff or trusted volunteers will deliver it to your door.

Telephone Tech Support?

Want to video chat with your family through Skype or Facetime? Need to know how to set up online shopping orders? Call our friendly phone tech support volunteers to help you gain confidence with your tech.

Feeling lonely or isolated at this difficult time?

Let us know and we’ll arrange for someone to give you a call.

Can’t get out? or need to go into hospital? Need someone to look after your pet?

Let us know and we’ll see what we can arrange.

Postcard Pal

Would you like to receive a message from a child home from school who would like to exchange postcards/letters?

Get in contact

Telephone: 020 8207 5115


If you wish to download a poster, you can so here:  

Here to help poster

Harpenden Cares Toggle accordion

Harpenden Cares

Harpenden Cares is a community led initiative, supported by Harpenden Town Council, to help support our community in these unprecedented times. There are four main parts to the Harpenden Cares initiative:

  • Befriending support – to avoid vulnerable people feeling isolated and ensure we are aware of any emergency support that they require;
  • Essential supplies - to deliver essential supplies of food and medication to vulnerable people;
  • Street level support - to support and encourage street level coordinators;
  • General advice and guidance - to share appropriate solid advice through an official trusted channel.

Further information about Harpenden Cares is available at

Other organisations offering help Toggle accordion


0300 123 4044,
This is network of community organisations working together to help you find independent support.

Hertfordshire Independent Living Service: 

01727 847264
They provide a range of services to help older and vulnerable people stay healthy and independent.

Age UK Herts: 

0300 345
Helps make a later life in Hertfordshire a fulfilling and enjoyable experience.

Citizens Advice: 

01727 811 
or contact the Hertfordshire Adviceline on 03444 111 444 or from a mobile on 03000 3300 650.

St Albans and District Foodbank: 

01727 613
Helps local people in crisis.

Mind in Mid-Herts: 

Creates opportunities for individuals to make choices, find their own solutions and build resilience.

Carers in Herts: 

01992 586969,
Provides advice, information and support to unpaid carers.

Ollie Foundation: 

07715 311891,
Set up to support families with suicide.

Herts Young Homeless: 

03333 202 384,
Empowers young people to be able to deal with the difficult situations in their lives.


0300 003 2324,
Offers a range of services to help you with your couple and family relationships.

London Colney Good Neighbourhood Scheme: 

01727 261104,
Monday or Friday 10am – 1pm.

Redbourn Care Group: 

01582 794550,

Support For All: 

A Wheathampstead group set up to help isolated and vulnerable people.


Find a food bank Toggle accordion

We know it’s a challenging time for everyone at the moment as the coronavirus pandemic unfolds.

Food banks are grassroots, community organisations aimed at supporting people who cannot afford the essentials in life.

If you cannot afford food, please contact your local food bank using the button below.

Food bank finder

Looking after your mental health and wellbeing during Coronavirus Toggle accordion

Information for Adults

Coronavirus (COVID-19) is impacting all our lives and social distancing and self-isolation can be really hard to deal with. It’s normal to feel anxious, frustrated or bored, and if you’re worried about the effect it will have on your mental health, you are not alone. The following organisations are delivering services that can help you to look after your mental health and well-being during this time.

Local organisations

Hertfordshire Partnership Foundation Trust (HPFT) Mental Health Services

The Wellbeing Service offers short term support to people with mild to moderate mental health issues such as depression and anxiety. Please visit: for more information about the service

HPFT remains open, for more information or to make a referral for services please contact the Single Point of Access (SPA) number (8am - 7pm): 0300 777 0707

Herts Mind Network deliver a number of services including peer support, domestic abuse services, complex needs outreach services, dementia and carers support as well as a range of online services including Meeting Places and Wellbeing Courses.  There are a number of sessions including ‘Coronavirus and your Wellbeing’ and ‘Overcoming Anxiety and Fear’.

You can contact them on 0203 727 3600 where your call will be triaged and directed to the most appropriate service or find out more on the website:

Mind in Mid-Herts deliver a range of services to support individuals who are suffering or who have suffered from mental and emotional distress.  Emotional support  is available on the telephone during the covid-19 pandemic on 03303 208100 and you can find out more about online social groups and living well courses including ‘Feeling Well’ to reduce feelings of depression and sadness and ‘Learning to Relax’ and ‘Building Courage’ to cope with anxiety on the website

Viewpoint is a user involvement charity in Hertfordshire for people with mental health or drug and alcohol problems.  For more information on social activities and programmes please see their website or you can also find out more by visiting the Viewpoint Facebook page.

Guideposts is a mental health and wellbeing charity that deliver services including befriending, carer support and support for people on the autism spectrum.  For more information please visit or call 01923 223554.

Other local support

Drug and Alcohol services

You can contact Change Grow Live (CGL) Drug and Alcohol Recovery Services from 09:00-19:00 by phoning them on 0800 652 3169 or emailing  CGL recovery workers are offering support over the phone.

Domestic Abuse

If you are experiencing domestic abuse or worried about someone else who might be you can contact Hertfordshire Domestic Abuse Helpline: 08 088 088 088 (freephone Mon-Fri 9am-9pm, Sat/Sun 9am-4pm) or visit the website for more information:

If you are in immediate danger always dial 999

Information for people on the autism spectrum

If you’re a person on the spectrum this will be a difficult time for you.  There are a range of resources to support you through this time, you can find the latest guidance on coronavirus and useful information on the following websites:

National Autistic Society:


We appreciate that caring for someone else may be particularly stressful at this time.

There is advice for carers from Hertfordshire County Council at and updates on service changes that may affect the person you are caring for at 

Carers in Herts have up to date information, advice and resources on their website at and they can be contacted on 01992 586969 or by email on


In normal circumstances, bereavement can be a lonely and isolating experience, and these feelings can be made worse by the impact of self-isolation and social distancing measures which are currently in place. 

Cruse Bereavement Care Hertfordshire provide telephone support to bereaved people via a telephone helpline. You can access support on 01707 278389 Monday to Friday from 9am to 5pm.  For helpful resources see the Cruse website:

InTouch is a countywide emotional support line for older people, open Monday to Friday 9am – 4:30pm. Tel:  01992 629 358 OR 01992 634 964 OR 07538 954 189


Apps / National websites

There are a number of apps and national website to support your mental health and wellbeing.

Mind -

Samaritans -

Sane - - out of hours helpline Tel: 0300 304 7000 from 4.30pm - 10.30pm every day

Alcohol Heath Alliance uk - in order to support those in recovery at this difficult time, the Alcohol Health Alliance has put together a list of resources which may be useful.

NHS Mental Health apps library:

Public Health England’s Every Mind Matters service has launched a new suite of tips and advice, focussed on looking after people’s mental wellbeing during the coronavirus (COVID-19) outbreak.  Resources include a tailored COVID-19 Mind Plan, content for individuals and their loved ones on managing their mental wellbeing during the outbreak, and support for specific mental health issues such as anxiety, stress, low mood and trouble sleeping.

For more information visit:

Already working with a service?

Most organisations have made changes in the way in which services are delivered to ensure that you can still access support when you need it.  If you are currently receiving support from a service or have been recently discharged, you can contact the service if you are struggling with your mental health. Most have a duty line and a website where you can find out how to continue accessing services. 

If you are already using HPFT services and need help, please contact:

Your care co-ordinator on the number provided to you or if you need help in the evening, weekend or bank holiday call our Out of Hours Helpline Tel: 01438 843322

Need help now?

If you need help in a mental health crisis 

Hertfordshire Partnership Foundation Trust (HPFT) Mental Health Services

Call our Single Point of Access (SPA) Tel: 0300 777 0707 from 8am - 7pm 


Alternatively, call the Out of Hours Helpline Tel: 01438 843322

Herts Mind Network – Mental health helpline

Anyone experiencing mental health distress can call the Crisis Helpline for emotional support and signposting.  You also can call if your mental health is impacted by the current Coronavirus outbreak.  Available to provide emotional support 24 hours a day, every day of the week.  To contact the helpline please call us on 01923 256391

Information above was Updated on 21/04/2020 

The below document will be updated by the Mental Health Commissioning Team

Community Volunteering

Volunteer Roles Toggle accordion

Community Volunteering - COVID-19

Latest news about COVID-19