The Council may be able to help you if you are homeless or threatened with homelessness. If you are worried that you may be evicted, or if you're currently homeless, then you will need to contact the Housing Options Team as soon as possible.

What to do if you're homeless or threatened with homelessness

If you are homeless or threatened with homelessness within 56 days, or if you are concerned about the stability of your accommodation and would like advice, then you can self-refer to the Housing Options Team using the self-referral link below

Housing Options Self Referral

You can also contact the Housing Options Team by emailing . They will be able to provide a basic level of advice over the phone, however you will still need to complete the self-referral tool if you wish to receive in-depth advice and assistance. 

If it is a housing emergency and outside of normal office hours, you will need to call the Out of Hours Emergency line 01727 811155

Public Bodies with a Duty to Refer Homelessness to a Local Authority

From October 1st 2018 a number of public bodies will now have a duty to refer their clients to a local housing authority if they suspect they are homeless or at risk of becoming homeless.

For further details on which public bodies are included in the legislation, and what constitutes a referral, please click on the link below.

If you are a one of the specified public bodies, and would like to refer a household to St Albans, you can do so using our referral portal. 

Referral Portal

The applicant should be clear about what local authority they wish to approach, and must give permission to the public body to make the referral. A referral does not result in a homeless application, and the information for the referring agency must be provided so that St Albans Council can make contact with the referrer if they are unable to make contact with the applicant. 

Preventing Eviction and Relieving Homelessness

If you are faced with losing your home, then the Council will try to prevent your eviction. If the Council cannot prevent your eviction, then we may provide you with assistance to find alternative accommodation; this is referred to as relieving homelessness. 

Preventing Eviction

The best way of preventing homelessness is for you to remain in your current accommodation, so long as it is reasonable for you to occupy. The Council may provide you with assistance to remain in your accommodation. 

The kind of assistance provided will depend on your circumstances. The Council may provide mediation assistance between you and your landlord/family and try to prevent the eviction, whilst also trying to assist you with finding alternative accommodation. 

Relieving Homelessness

If you become homeless, the Council may be able to provide you with assistance in finding alternative accommodation. Some people may be provided with temporary emergency accommodation for 56 days while alternative accommodation is being found. 

The primary focus for the Council will be on assisting you into private rented accommodation. You may need to consider properties outside of the district, due to the high rental prices and demand for accommodation in the area. The Council will also look into other options, such as hostels, night shelters, extended family members and temporary housing arrangements to try and prevent your homelessness. 

What to do if you are...

Fleeing Domestic Abuse

16/17 years old and homeless or a Care Leaver

Rough Sleeping in St Albans

If you would like to volunteer or donate to help the homeless in this area then you can contact Open Door night shelter or Centre 33.

Open Door  Telephone: 01727 859113    email:

Centre 33                Telephone: 01727 830901    email:

A former member of the Armed Forces

Being released from Prison or a Youth Detention Centre

Leaving Hospital or struggling with mental illness

Being evicted from your current accommodation

Severe Weather Emergency Procedure

Over the winter months when it is very cold there may be special provisions in place for people rough sleeping.  It is possible to report a rough sleeper at any time of the year via the Streetlink website.  If you want further information on rough sleepers in the district please contact Open Door, 8 Bricket Road, St Albans, AL1 3JX, telephone 01727 859113.  

The Council work in partnership with Homeless Link to help tackle the issues of rough sleeping and homelessness. 

Housing Options Useful Documents

Below you will find our Housing Options Service Standards explaining our commitment to you the customer. 

Date of last review: 28 March 2018