The Council may be able to help you if you are homeless or threatened with homelessness. If you are worried that you may be evicted, or if you're currently homeless, then you will need to contact the Housing Options Team as soon as possible.

What to do if you're homeless or threatened with homelessness

If you are homeless or threatened with homelessness within 56 days, or if you are concerned about the stability of your accommodation and would like advice, then the Council may be able to provide you with assistance. If you would like to register for Homeless Assistance, then you will need to go to our dedicated Housing Options website, St Albans Home Choice. Please click on the link below to be redirected to this website

St Albans Home Choice Logo Link

Alternatively, go to

You will need to register on St Albans Home Choice, and once you have registered you will have the option to 'Register as Homeless'. You will be asked some basic questions, and this will notify the Housing Options Team of your situation. They will then contact you to discuss your situation further. If you would like further information on the process off a homeless application, you can find this on the Government website below.

Overview of Homeless Legislation

If it is a housing emergency and outside of normal office hours, you will need to call the Out of Hours Emergency line 01727 811155

Public Bodies with a Duty to Refer Homelessness to a Local Authority

Public bodies have a duty to refer their clients to a local housing authority if they suspect they are homeless or at risk of becoming homeless.

For further details on which public bodies are included in the legislation, and what constitutes a referral, please here.

If you are a one of the specified public bodies, and would like to refer a household to St Albans, you can do so using our St Albans Home Choice website. 

You will need to click on the 'Duty to Refer' link, and you will then be able to provide the required information. 

St Albans Home Choice

The applicant should be clear about what local authority they wish to approach, and must give permission to the public body to make the referral. 

If you are not able to access this website, you can email your referral to the Council at You will need to provide the required details on the referral. Guidance can be found on how to do this from the .Gov website below:

Duty to Refer Government Guidance and Referral form 

What to do if you are...

Fleeing Domestic Abuse

16/17 years old and homeless or a Care Leaver

Rough Sleeping in St Albans

If you would like to volunteer or donate to help the homeless in this area then you can contact Open Door night shelter or Centre 33.

Open Door  Telephone: 01727 859113    email:

Centre 33                Telephone: 01727 830901    email:

A former member of the Armed Forces

Being released from Prison or a Youth Detention Centre

Leaving Hospital or struggling with mental illness

Private Rented Accommodation Information

Below is some information on what to do if you're facing eviction, and how to find new accommodation in the Private Rented Sector. For information on section 21 evictions, and the rules your landlord must follow when serving you with a section 21, please read this NHAS Section 21 Advice Leaflet


Older Persons Housing Options

Below is some information regarding housing options that are suitable for older persons.

Severe Weather Emergency Procedure

Over the winter months when it is very cold there may be special provisions in place for people rough sleeping. These provisions are provided and managed by the Open Door Night Shelter. Those who need to access this service in the winter, or find out if it is happening, should attend the drop in service at Open Door, Mon - Fri 2:00 - 3:30 pm.  It is possible to report a rough sleeper at any time of the year via the Streetlink website.  If you want further information on rough sleepers in the district please contact Open Door, 8 Bricket Road, St Albans, AL1 3JX, telephone 01727 859113.  

The Council work in partnership with Homeless Link to help tackle the issues of rough sleeping and homelessness. 

Date of last review: 22 November 2019