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Public and Community Transport

Information to help you discover and use your local public transport facilities. There’s information about local community transport too, for those who have can’t drive or use public transport.

Public transport

St Albans District is well served by public transport. If you're planning on travelling in St Albans, you might want to use a travel planner to find the best way to make your journey.

Some examples of useful travel planners are TravelineOmio and Google Maps


Intalink provides information on bus departures, timetables, maps and ticket information.

Bus passes (bus permits)

Bus permits and concessionary travel are administered by Hertfordshire County Council. Visit their website to find out about new or existing permits including lost or stolen and renewal of permits. 


For information on rail services as well as live departure and arrival times please visit the National Rail website.

Rail concessions

Great Northern and Thameslink offer discounted local rail fares to holders of Hertfordshire concessionary bus permits on production of their permit. For further information and details of valid times and routes, please visit the National Rail website.

Community transport

Community Transport is for people who can’t drive or use public transport. It often takes users from door to door allowing them to attend health appointments, visit the shops or access social activities.

Schemes are normally based in local areas however some schemes are available to all residents across the District no matter where they live. In addition, some schemes offer transport in wheelchair accessible vehicles.

St Albans Taxi Voucher Scheme

We provide a Taxi Voucher Scheme to help eligible residents make journeys starting or finishing within the District. 

More information about the taxi voucher scheme Toggle accordion

Taxi vouchers are valid from the 1st April – 31st March. We provide vouchers to the value of £5 per voucher. Existing customers to the scheme will receive vouchers to the value of £90.

Please note that the Taxi Vouchers will now be issued on a monthly pro-rata basis for new applicants.


To qualify for the scheme you must meet the following criteria:

  • You have a permanent disability or are over 75 years of age,

  • Do not have access to a private car in both cases

  • AND be in receipt of Housing Benefit or Council Tax Support (proof must be provided). Please note that this does not include 25% single occupancy reduction.

Please note that we will be doing checks as to whether you have a vehicle and are in receipt of Housing Benefit/Council tax support. You will be removed if we find that you are not eligible for the scheme.

If you do not qualify for the Taxi Voucher Scheme please see here where you might be able to receive further support.

How the scheme works

Once your application has been accepted you will be issued with a Taxi Voucher Scheme Identification Photo Card which you should carry with you. The taxi driver may ask you to provide this card at any time.

If you intend to make a journey that takes you outside the district boundary (e.g. into Watford or Hemel Hempstead) our tariff guidelines no longer apply.  This is because drivers are not required to go outside the district and therefore this is at the driver’s discretion.

How to apply

To email for further information and for an application form please use the contact us button or download a renewal or new application form below. Alternatively you can call 01727 819406.

Contact us

How to renew

Renewal forms are sent automatically to Taxi Voucher Scheme members so that they can re-apply each year. 

Frequently Asked Questions

Which Taxi companies will accept the vouchers?

The vouchers can only be used with taxis who are licensed by St Albans City and District Council when booked through our participating taxi operators:

  • A1 Taxi (All Areas)

  • Abbey Astar (All Areas)

  • Corker Cars (All Areas)

  • Euro Cabs (All Areas)

  • Gold Line (All Areas) 

  • Harpenden Taxis (Harpenden & surrounding areas)

How do I make payment ?

Payment can be made for your journey by:

  • using Taxi Vouchers for the full amount

  • using Taxi Vouchers as part payment with cash or card

Change will not be given from your Taxi Vouchers.

How do I book a taxi company that accepts Taxi Vouchers?

When you phone for your taxi it is important that you state that you are a member of the Taxi Voucher Scheme and tell them whether you need a saloon car or a wheelchair accessible taxi so that they can send the appropriate vehicle.

Can I use the vouchers if I pick up a taxi up at a rank?

It is easier to book your taxi by phone, as some drivers are not part of the scheme and therefore will be unable to take your vouchers.

However, if you take a taxi from a taxi rank, it is vital you check that you can use your vouchers before you get into the cab.

Dial-a-Ride scheme

Dial-a-Ride is a door to door travel service for people over 75 and anyone with a permanent disability provided by Hertfordshire County Council. For further information and to apply visit their website.

Other community transport available

Community Transport Hertfordshire provide information to help you find your local community transport services.