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Tenants

The Private Sector Housing Team offers advice, assistance and support to all tenants. This includes tenants of private landlords and Housing Associations. 

Repairs

If your home has items of disrepair you should contact your landlord to let them know that you have a problem. Your landlord may need to visit to have a look and they may also send a tradesman to give them an estimate to put things right.

If your problem doesn’t get fixed in a reasonable amount of time you should contact your landlord again. If your landlord continues not to do the work then you should contact the Private Sector Housing Team.

It is the landlord’s responsibility to make sure that your home is a safe and healthy place to live.

Damp and mould

If you are experiencing damp and mould problems, you may the following information on the Shelter website useful.

Advice on dealing with condensation and mould can also be found in the leaflet on the following link. Dealing with Condensation and Mould

If your problems persist then you should contact the Private Sector Housing Team.

Deposits

If you rent your home on an assured shorthold tenancy, that started after 6 April 2007, and have paid a deposit, your landlord must put it into a government-backed tenancy deposit scheme

Gas Safety

If your home has gas appliances your landlord will need to get a new Landlords Gas Test Certificate every year. These can only be provided by a Gas Safe Registered engineer

Electrical Safety

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 make it compulsory for landlords to have the electrical installations in their properties inspected and tested by a qualified electrician at least once every five years (or sooner if recommended by the electrician) and to keep a copy of the inspection report.

This report must be provided to a tenant before occupancy, to any current tenant within 28 days of the test, and to the Council if requested.

Where further investigation or remedial works are required by the report this must be carried out within 28 days of obtaining the report (or a lesser period if specified in the report).  Landlords must provide written confirmation, from the electrician, that the work has been completed, along with the original inspection report, to each tenant and to the Council within 28 days.

Information on electrical safety around the home can be found on the following link: Electrical Safety First

Energy Performance Certificates (EPC)

When an agent or owner advertises a property to let, they are required to have an EPC. This gives a property a score based on how energy efficient it is. No property with an EPC rating of F or G may be offered for rent unless the property is registered as exempt under the PRS Exemptions Register

Overcrowding

You may consider your accommodation is too small for your household and that you may be living in overcrowded conditions. The Housing Act 1985 states the room sizes that are considered acceptable for the number of occupants within a household. For further information visit Shelter.

Tenant’s Rights

As a tenant, you have the right to:

  • Live in a property that is safe and in a good state of repair.

  • Have your deposit returned at the end of the tenancy - provided you have met the terms of your tenancy agreement, haven’t damaged the property and have paid all your rent and bills.

  • Know who is the landlord of your rental property.

  • Live in the property with quiet enjoyment.

  • Be provided with the energy performance certificate for the property.

  • If applicable, be provided with a gas safety certificate.

For more information about your rights, please visit the Government Private Renting Website

Tenant’s responsibilities

It is your responsibility to keep the property clean and tidy and pay all the bills on time. If you do not look after the property your Landlord may use this as a reason to evict you.

Your landlord must give you at least 24 hours notice that they want to come and visit your home. This can be by text, in writing or via a phone call. If the proposed time is not convenient you should suggest another more convenient time.

For more information about your rights and responsibilities, please visit the Government Private Renting Website

Advice

The Government has produced a series of 'how to' guides that include checklists for new and existing tenants, landlords and letting agents can be found here. You may also find the following sources of advice useful:

Letting Agents Redress Scheme

It is a legal requirement for all letting agents and property managers in England to belong to one of two Government approved redress schemes.

This requirement means that tenants and landlords with agents in the private rented sector and leaseholders and freeholders dealing with property managers in the residential sector will be able to complain to an independent person about the service they have received.

Further information visit Shelter